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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to update the WPML plugin but encounter an error stating 'Unable to register: Site key not matching' even though you are entering the correct product key.
Solution:
1. Navigate to Plugins → Add New and select the Commercial tab. Then, click 'Unregister WPML from this site'.
2. After the page loads, click on 'Register WPML'. You will see a prompt to enter the site key. Select 'Get a key for this site'.
3. In your WPML account, complete the site key wizard and set it to 'Production site'.
4. Copy your new key and paste it in the Commercial tab. Afterwards, you can delete your old site key in the WPML account.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Last updated by Andrey 1 week, 1 day ago.

Assisted by: Andrey.

Author Posts
April 4, 2025 at 12:18 pm #16897305

mounimE

Background of the issue:
I am trying to update the WordPress WPML plugin on our website, Mountakhab.net. During this process, I noticed that the initial product key was not available. I inserted it, but encountered an error. I removed our site from your interface and re-added it, but the issue persists. Link to a page where the issue can be seen: hidden link

Symptoms:
I get an error message: 'Unable to register: Site key not matching.' However, I am entering the correct product key.

Questions:
How can I resolve the 'Site key not matching' error?
What steps should I follow to successfully update the WPML plugin?

April 4, 2025 at 3:52 pm #16898472

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Please follow these steps:

1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site.

2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site.

3. In your WPML account, complete the site key wizard and set it to Production site.

4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account.