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This thread is resolved. Here is a description of the problem and solution.

Problem:
Incorrect prices in the default currency, specifically showing decimals in secondary language listings.

Solution:
1. Deactivate all WPML plugins.
2. Check if the issue persists. If resolved, reactivate the plugins one by one to identify the conflicting plugin.
3. Cache-related: Clear the cache, and if necessary, contact the cache plugin's support to whitelist or remove product prices from the cache.

Relevant Documentation:
- [How to Provide Debug Information](https://wpml.org/faq/provide-debug-information-faster-support/)

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 13 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 8 months ago.

Assisted by: Carlos Rojas.

Author Posts
October 24, 2023 at 7:52 am

marwanH

Incorrect prices in default currency

October 24, 2023 at 8:13 am
October 24, 2023 at 8:14 am #14643857

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

We will continue working on this ticket. Please let me know when you have a full backup of the site (files and database) that you can restore if necessary.

Looking forward to your message,
Carlos

October 24, 2023 at 8:42 am #14644117

marwanH

I have completed the backup. We can proceed.

October 24, 2023 at 9:03 am #14644367

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Thanks!

I can see that with Woocommerce Multilingual & Multicurrency the price remains the same in hidden link

Please check your tax configuration in Woocommerce and check if this is causing this behavior.

October 24, 2023 at 9:15 am #14644571

marwanH

The tax configuration is okay, Romania has 19% VAT, Bulgaria has 20%. what else should we check regarding the configuration?

October 24, 2023 at 9:17 am #14644607

marwanH

Yes, at the moment the prices are correct, but the next day or after 2 days, they will change automatically.

October 24, 2023 at 9:19 am #14644695

marwanH

We believe it is related to the automatic exchange rates we set in the multilingual plugin

October 24, 2023 at 11:39 am #14647099

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

In this case, I kindly ask you to wait until the issue appears again and keep a record of all changes made to the site. That will provide us with more information about the cause of the issue which will help us to find a solution.

October 24, 2023 at 11:45 am #14647169

marwanH

ok, thank you

October 24, 2023 at 11:54 am #14647237

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

You are welcome.

I'll be waiting for your message.

October 24, 2023 at 4:44 pm #14649909

marwanH

The problem is cache related, once i clear the cache, the prices revert back to normal.
is there a way to fix that problem from happening?
The only thing we did today was translate some pages into secondary languages. Reverting the site from bulgarian to hungarian to romanian must be messing with the currencies.

October 25, 2023 at 9:15 am #14658687

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

I'm happy that you found the cause of the issue. WPML plugins don't generate cache memory so I recommend you contact the support service of the cache plugin installed on your site and ask them how to whitelist or remove the product price from the cache memory.

October 25, 2023 at 1:42 pm #14661701

marwanH

ok, i will contact the support service of the cache plugin.
thank you for your time

October 25, 2023 at 1:49 pm #14661711

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help.

Have an excellent day!