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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that a small paragraph of text, specifically bullet points, was not being translated on multiple pages. Despite the translations being available, the English version was still displayed on the French version of the site.
Solution:
We recommended the client to edit the page in English, make a small change to the content of the bullet points, save the changes, and then update the translation. This action should ensure that the bullet point translations display correctly on the frontend.

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This topic contains 2 replies, has 2 voices.

Last updated by Long Nguyen 7 months, 4 weeks ago.

Assisted by: Long Nguyen.

Author Posts
July 2, 2024 at 4:10 am #15871900

jonathanM-39

Background of the issue:
Hello, a small paragraph of text is not being translated on multiple pages. Although the translation is in, it just keeps showing the english version also in the french side. Maybe it has to do with it being a bullet.

Symptoms:
hidden link

Questions:

July 2, 2024 at 4:25 am #15872080

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Here is the forum ticket. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.

❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/
✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical.

Looking forward to your reply.
Thanks

July 2, 2024 at 5:06 am #15872303

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

I make a small change to the list item itself > Save > Update the translation page and the translation list item is displayed correctly in the frontend. Please check the attached screenshot.

Looking forward to your reply.
Thanks

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