same as in
[Closed] WPML chat support ticket by emilN-4 - 1689874770
here is the requested debug info. The history of the yesterday ticked (error appeared I was kicked out of the chat). Today I saw the email with the below:
emilN-4 : Hi!
I search texts that were added today by a dev in a plugin (domain: woo-bg) \"Българизация\". However it does not appear among the plugins for scanning. I selected all, scanned and the texts still do not appear. What I search is \"company ID\" or \" Company ID: %s\" hidden link
- Go to WPML > Support > Debug Information
- Copy the Debug Information from there.
- Find the “Additional Data” section below this chat.
- Click on the “Debug Info” item to expand it.
- Paste the debug information into the text area.
- Click the “Send Debug Info” button.
Please don\'t post the debug info in the chat directly, use the Debug Info section bellow the chat area.
Mateus Getulio : Hello again, are you still there? I\'m afraid the system might close the chat due to inactivity.
while you are waiting for one of my colleagues to take over the ticket, let me share a reply.
1) Can you please share more info on what is the issue and what are you trying to achieve?
2) As I understand dev added some string for translation in the custom plugin and they are not translatable. If so, make sure they are added correctly:
- The text must be wrapped in gettext calls.
- There must be a textdomain argument.
Hi! The previous texts he added appeared. The issues is this plugin is not available for scanning with WPml string translation and therefore the texts do not appear anywhere. Even in admin texts. I can give you admin access.
Thank you for contacting the support. I am assigned this ticket and 'll try my best to help you on the matter.
Can you please tell which plugin is this? A plugin following WordPress standards should appear for scanning in WPML -> Themes and plugins Localization. Do you see it not listed there too?
As per my understanding it seems to be a custom plugin, which may be out of scope of this forum.
However, please provide me admin access to your website to check the issue in detail.
Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.
Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.
Please confirm it in your next reply or let me know if you do not agree with the mentioned.
I've set your next reply as private to share this information safely.
IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.
Thank you for the access and details. I was able to login and check for "Българизация" string which translates to "Bulgarisation" and if I search "Bulgarisation" (instead of Българизация), I can find it in ST (see attached).
Although it showed 0 strings when I checked in WPML -> Themes and plugins localization -> Strings in the plugins, but simply selecting it and then clicking Scan selected plugin for strings, brought up several strings and I was able to find "company" (company ID...) strings (screenshots attached).
Now you can go to ST (string translation), find and translate.
Hi! Thanks! Where did you find this scanning shown on the 1st screen? I don't see this. I know only this: hidden link
Now it found even "Date of tax event" - so it works. 🙂 But please teach me how you do that.
You can always find all plugins and themes in WPML -> Theme and plugins localization and then in "Strings in the themes" or "Strings in the plugins" respectively.
