Problem deleting old translations

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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 2 replies, has 1 voice.

Last updated by morganF-3 1 day, 10 hours ago.

Assisted by: Andreas W..

Author	Posts
March 31, 2025 at 1:40 pm #16879664
morganF-3	Background of the issue: I'm trying to delete old translations on my site hidden link. I managed to delete 5000 images by repeatedly clicking the button, but now it seems stuck and won't delete anything else. Symptoms: The deletion process is stuck and not completing as expected. Questions: Why is the deletion process not completing? How can I successfully delete the remaining translations?
March 31, 2025 at 7:02 pm #16880702
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	While one of my teammates takes care of your ticket, I will provide you with the first debugging steps. Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. If this is still the issue, please check if there is no fatal error when you click the button. You need to enable debugging. You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem. To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to: define('WP_DEBUG', true); To enable the error logging to a file on the server, you need to add yet one more similar line: define( 'WP_DEBUG_LOG', true ); The errors will be saved to a debug.log log file inside the /wp-content/directory. https://wpml.org/documentation/support/debugging-wpml/
April 1, 2025 at 8:40 am #16881833
morganF-3	Hello, Everything up to date and no fatal error. Just a loader that never ends and do nothing.
April 2, 2025 at 4:43 am #16885261
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further. You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it. IMPORTANT Please be sure to back up your website and database before granting us access. If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields. The private reply form looks like this: hidden link Click "I still need assistance" the next time you reply. Video: hidden link Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form. Best regards, Andreas