Hello, on 1 of my 6 translated products, I noticed that on the translated product page, variants were missing. It is the product below (secondary languages French and English are hidden to visitors): hidden link
The product has a total of 120 variants. When I went to the English or French product>edit product, it did say there were 120 variants. However, under product data>product variants, the last 3 pages (page 6, 7, and 8) were completely empty. One page contains 15 variants, so if page 6, 7 and 8 were also completely filled, it would have been correct. The fact that there are 3 empty pages here is not normal at all. If there were for example only 75 variants, there would have only been 5 pages. It wouldn't have shown 3 empty pages of variants after that.
I went to Woocommerce multilingual>troubleshooting and synchronised everything. Now both on the English and the French page some variants restored but not all. It shows only 1 variant on the eighth page, which would mean 14 variants are still missing.
Additionally, for the English translation, it actually lowered the amount of variants it says there are went from 120 to 119.
Also, after doing the troubleshooting, after refreshing the page, the "Restore translated variant relationships" went from 480 to 479 which I find strange also. (I did include it in the troubleshooting)
Thanks for contacting WPML forums support. I'll be glad to help you today.
1) First of all, sorry for the late reply due to a higher workload. Hence the translated products are hidden, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
2) It's not related to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)
You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:
When I first installed WPML, I asked my webhost about wheter or not I had the minimum requirements. He told me I did. Now that you told me, I found out that unfortunately indeed I did not have enough WP memory limit enabled. With the instructions, I was able to increase the WPM memory limit. However, on that page are also the following requirements:
-Multibyte String extension for using WPML String Translation
-SimpleXML extension for using XLIFF files in WPML Translation Management.
-The eval() PHP function must be enabled. More about this in the section about eval().
-The libxml PHP Module 2.7.8 or higher
I have no idea how I should check those things. Can you please help me out? I think it's the best idea to make sure that all factors above are on point first before I make a staging site so that you can check the issue. (or maybe you can make a copy of my site to debug the issue)
1) Thanks for your update. The modules you mentioned are PHP modules, so you can check with your host support if they are installed on your server.
2) For the issue of the variations, it would be better to check it on a staging site on your server, but before creating one, please try the following steps:
1- Go to WPML-> Support-> Troubleshooting
2- Select "Products" from the first dropdown menu
3- Click "Synchronize Posts Taxonomies"
4- Wait until the process is finished
5- Run the functions one by one (Kindly check this hidden link)
6- Make a minor edit to the product in the default language and update it
7- Update the translation
❌ Please backup your database before performing the above steps❌
THIS IS A LIVE SITE, THE LOGIN CREDENTIALS ARE ONLY FOR YOU TO CHECK IF MAYBE YOU CAN FIND OUT WHAT THE PROBLEM IS WITHOUT HAVING TO TURN PLUGINS OFF. IF YOU REALLY NEED TO TURN SOMETHING OFF, PLEASE TELL ME AND THEN I WILL MAKE A STAGING SITE
I couldn't login because of the following error. (ERROR: Invalid username or password)
Kindly check the access details and let me know to try again. Also, it would be better to create a testing/staging site to check the issue without affecting your live site.
Thanks for the access details. I checked the issue and wanted to run some tests, so I installed the Duplicator Pro plugin on your site to take a local copy to debug the issue further, but it didn't work because of server errors.
Could you please provide a copy of your site without the "Uploads" folder?
Thanks for your update. I tried "Duplicator" and "All in one migration" plugins with no luck.
Also, I can't edit the products to check the issue because of server errors.
Would you please compress your site's files without the uploads folder and share them with me? Please don't forget the database copy.
Kindly apply the files to a file transfer service like "We Transfer" or "Google Drive", and share the links with me.
I am sorry for the inconvenience. My webhost found that that the server was overloaded. He upgraded my hosting subscription. It should be working now. Can you please check if you can work this way? Otherwise I will go make a copy for you.
Thanks for your update. I checked the following product and was able to fix the issue with the following steps. (hidden link)
1- Edit the product in the default language
2- Add "V2" to the product title
3- Edit any variation and change the price
4- Update the product
5- Delete the "V2" from the title
6- Update the product again
7- Update the translation
After that, the variation number is the same in both languages. (Kindly check the attached screenshot)
Would you please apply the same steps to the 2 other problematic products?
