Background of the issue:
I need assistance with my site hidden link. I am trying to have my last support ticket re-opened because I was on holiday and could not reply in time. The last answer was related to ticket: https://wpml.org/forums/topic/string-transitions-2/
Symptoms:
I need my last support ticket re-opened.
Questions:
Can you re-open my last support ticket?
I can confirm that our system closed the older ticket automatically after a few days with no response.
In our last ticket, I asked for this:
Can you please create a full website backup and then go here (hidden link) and then update everything to the latest version?
After you confirm that the updates are done, I will continue to investigate this matter to find out where those strings are coming from.
I was wondering where I can find these custom strings (or if someone else built the site, maybe that person knows) because that will save us some time in the debugging process. So that is why I was asking about it.
Can you please let me know if you were able to do this?
Thank you for your confirmation. However, I’m still having difficulty locating where those custom strings were added.
To troubleshoot this issue further, I would like to replicate your site locally. I need your written approval to use a plugin called "Duplicator" (or a similar one) to create a duplicate of your site for testing purposes. Please let me know if this is acceptable to you.
Rest assured, the duplicated site will be deleted once we find a solution.
Additionally, please create a complete backup of your website before responding.
Thank you so much for your incredible patience as we’ve been investigating the string translation issue with WooCommerce blocks.
After thorough testing, I’ve discovered that these strings require a custom approach to become fully translatable. From what I’ve gathered through hidden link" rel="noopener" target="_blank">existing tickets from other customers, this issue began after the WooCommerce team decided moving the stand-alone plugin (which was compatible with WPML) into the main WooCommerce plugin.
