This thread is resolved. Here is a description of the problem and solution.
Problem:
The client requested a refund due to dissatisfaction with WPML, stating it was not functioning as intended.
Solution:
If you're experiencing dissatisfaction with WPML and are considering a refund, we recommend visiting https://wpml.org/purchase/refunds/. Refunds are processed automatically and can be requested through your user account if you are within the 30-day refund period. Additionally, we would appreciate understanding more about the issues you faced with WPML to help improve our service.
If this solution is outdated or not applicable to your case, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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