I need to provide a comprehensive update as the situation is still complex, and we are experiencing new and persistent issues:
1. Persistent Product Saving Error (Critical Error):
Despite updating WooCommerce Multilingual to version 5.5.1 (and ensuring all other WordPress core, plugins, and theme builders are fully updated), the critical error on saving products still persists. When we attempt to save any product, we still receive the critical error message on the site, identical to the screenshot previously provided. It seems the WCML update did not fully resolve this specific fatal error in our environment.
2. Better Workflow for Products with Downloadable Files (ACF) - URGENT:
Our most critical outstanding issue is the workflow for translating WooCommerce products that use an ACF field for "File Scaricabile" (Downloadable File). This field must link to a different PDF for each language.
We desperately need clear and definitive guidance on:
What is the correct, recommended, and error-free workflow in WPML, WooCommerce Multilingual, and ACF to manage downloadable WooCommerce products where each language translation requires a different PDF file?
3. Elementor "Products" Module Not Displaying Products:
Finally, we have discovered another related display issue: on our English "The Green Formula" page, the Elementor "Products" module (WooCommerce widget) is not displaying any products, despite all products being translated and visible when Browse the shop directly. This seems to be a separate display issue within Elementor's integration with translated WooCommerce content.
We understand that you previously mentioned handling Elementor-related issues in a separate ticket, but given the sheer volume of interconnected problems all stemming from translation/product management, we kindly request a holistic review to avoid opening countless tickets. Our goal is to have a fully functional multilingual e-commerce site.
Please provide us with comprehensive solutions and workflows for all the points outlined above. We have provided all necessary access in previous replies.
Thank you for your persistent efforts to help us resolve these critical issues.
3. Elementor "Products" Module Not Displaying Products:
Finally, we have discovered another related display issue: on our English "The Green Formula" page, the Elementor "Products" module (WooCommerce widget) is not displaying any products, despite all products being translated and visible when Browse the shop directly. This seems to be a separate display issue within Elementor's integration with translated WooCommerce content.
The method i previously mentioned is currently working, it's not ideal but at least is something.
I am having issues saving the translation on The Yellow Formula page (still stuck in in progress), so in this one it doesn't show any products on the english translation, but the others work fine.
I would ask you to investigate as to what is causing the issue since it's not limited to the Formula pages but also to the Tecnologia pages (for example hidden link).
The issue with product module. Even If I found a way to go around it and make it work for the formula pages that solution can't be applied to the Tecnologia pages, so that is our priority at the moment. Thanks
I was able to find a more suitable workaround and also an explanation of what is happening.
1. Go to the translated version of a Technologia page such as hidden link
2. Click on "Edit with Elementor"
3. Choose to stay and edit with Elementor in the warning
4. select the products element
5. click on the Query area and search for the tag you would like to use and add it.
Explanation: What I believe is happening is that the query is pulling the tag for the default language rather than converting it to the translated version which is why doing this workaround resolves the issue.
Loom : hidden link
Please try the workaround and let me know your results.
Thank you for providing the workaround for the "Products" element not displaying content on the translated "Tecnologia..." pages. We have applied this solution to all affected pages for the time being.
We also want to remind you that the same display issue (Elementor product module not showing products) was previously present on our "The x Formula" pages (e.g., "The Green Formula"). On those pages, we managed to resolve it by filtering by exclusion within the Elementor query settings.
We will now await your updates on the broader bug fix for this issue.
I previously opened a ticket with Elementor's support too.
I explained the situation and this is what they said:
"Hi there,
If this is the case, the issue seems to be with the terms translation and how they work in query dynamic environments.
The WPML team must handle this, and as you said, they are already working on it.
If they want to collaborate with Elementor developers, they can always contact us via our GitHub profile.
Bobby is away for the next few days, so I'll be handling this ticket. I've read through it, and noted that Bobby provided a workaround. In order to handle this as a broader bug, first we need to check if the issue is exclusive to your website, or a compatibility issue between WPML and Elementor.
To confirm that, I've created a fresh Sandbox (a testing website), so we can test the feature in isolation. You can access it here:
hidden link
It already has WPML set up, WooCommerce, WooCommerce ML and Elementor. Please recreate the issue there (Elementor "Products" Module Not Displaying Products). The idea here is to check only the minimum necessary, so you can create one or two products and translate them, add and translate a taxonomy and create a page with the module. This way we can compare how it behaves on a fresh installation. I know this takes some effort, so I thank you in advance for the cooperation. With those test, I can check how to escalate to our devs. Let me know when you're done.
As for the title of Fieldcare technology, I checked the page in all 3 languages, and the titles seem to be correct. Check the images attached. Am I missing something?
