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This topic contains 7 replies, has 0 voices.

Last updated by Bobby 20 hours, 44 minutes ago.

Assisted by: Bobby.

Author Posts
July 17, 2025 at 7:14 pm #17247854

conoI

I need to provide a comprehensive update as the situation is still complex, and we are experiencing new and persistent issues:

1. Persistent Product Saving Error (Critical Error):
Despite updating WooCommerce Multilingual to version 5.5.1 (and ensuring all other WordPress core, plugins, and theme builders are fully updated), the critical error on saving products still persists. When we attempt to save any product, we still receive the critical error message on the site, identical to the screenshot previously provided. It seems the WCML update did not fully resolve this specific fatal error in our environment.

2. Better Workflow for Products with Downloadable Files (ACF) - URGENT:
Our most critical outstanding issue is the workflow for translating WooCommerce products that use an ACF field for "File Scaricabile" (Downloadable File). This field must link to a different PDF for each language.
We desperately need clear and definitive guidance on:
What is the correct, recommended, and error-free workflow in WPML, WooCommerce Multilingual, and ACF to manage downloadable WooCommerce products where each language translation requires a different PDF file?

3. Elementor "Products" Module Not Displaying Products:
Finally, we have discovered another related display issue: on our English "The Green Formula" page, the Elementor "Products" module (WooCommerce widget) is not displaying any products, despite all products being translated and visible when Browse the shop directly. This seems to be a separate display issue within Elementor's integration with translated WooCommerce content.

We understand that you previously mentioned handling Elementor-related issues in a separate ticket, but given the sheer volume of interconnected problems all stemming from translation/product management, we kindly request a holistic review to avoid opening countless tickets. Our goal is to have a fully functional multilingual e-commerce site.

Please provide us with comprehensive solutions and workflows for all the points outlined above. We have provided all necessary access in previous replies.

Thank you for your persistent efforts to help us resolve these critical issues.

July 17, 2025 at 7:14 pm #17247856

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

3. Elementor "Products" Module Not Displaying Products:
Finally, we have discovered another related display issue: on our English "The Green Formula" page, the Elementor "Products" module (WooCommerce widget) is not displaying any products, despite all products being translated and visible when Browse the shop directly. This seems to be a separate display issue within Elementor's integration with translated WooCommerce content.

July 17, 2025 at 10:15 pm #17248209

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Product categories that do not have any translated products assigned to them will not display in the front end.

When reviewing the Green Formula category i can verify that 0 products are assigned to it.

hidden link

Please review my colleagues reply in the following thread and try the same steps:
https://wpml.org/forums/topic/product-categories-elementor-widget-wont-translate/

Let me know your results, please.

July 21, 2025 at 9:41 am #17254552

conoI

Thanks for your support.

We didn't translate products in Spanish yet so we are testing this with the English translation.

WE have products that are translated in English, and we checked the category translation. It says the product categories are synced already.

I tried translating them again to be sure but the problem persists.

Screenshot 2025-07-21 alle 11.11.33.png
Screenshot 2025-07-21 alle 11.13.30.png
Screenshot 2025-07-21 alle 11.17.11.png
July 21, 2025 at 1:15 pm #17255726

conoI

I managed to show the product by changing the query of the module. Instead of includinge by product category i excluded from product category.

It's not optimal tho.

Screenshot 2025-07-21 alle 15.05.40.png
July 21, 2025 at 1:17 pm #17255747

conoI

Nvm, it worked at first but it's not showing up anymore

July 21, 2025 at 1:36 pm #17255879

conoI

The method i previously mentioned is currently working, it's not ideal but at least is something.

I am having issues saving the translation on The Yellow Formula page (still stuck in in progress), so in this one it doesn't show any products on the english translation, but the others work fine.

I would ask you to investigate as to what is causing the issue since it's not limited to the Formula pages but also to the Tecnologia pages (for example hidden link).

Thank you for your continued support

July 22, 2025 at 10:31 pm #17261391

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

I'd like to confirm, is the issue with the Product modules still happening or the "stuck job" problem that you would like us to further investigate?