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[Resolved] Split: why haven't my two tickets been touched

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This topic is split from https://wpml.org/forums/topic/page-cant-be-found-after-adding-product-to-cart/

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This topic contains 2 replies, has 2 voices.

Last updated by hubertP 1 year, 12 months ago.

Assisted by: Dražen Duvnjak.

Author Posts
November 30, 2022 at 8:24 am #12560321

hubertP

I'm writing here because this is the first topic created, sorry for this topic.
WPML SUPPORT , Drazen why haven't my two tickets been touched since the day before yesterday? and do you reply to others?
November 30, 2022 at 8:30 am #12560387

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

please do not post not related replies to other tickets, it can cause confusion to the user that started the ticket and makes it difficult to follow.

I am splitting it into a new one, so I can reply separately to you.

Your tickets are in the support queue and they will be handled, but it is kind of expected you need to wait 1-2 days before someone takes it over., especially this time of end of year when there are a bit more cases to handle.

We are sorry for your inconvenience, but you will need to be a bit more patient as we will take care of it as soon as we can.

You can always open chat support when available, and we will try to help you there if possible and then convert it to a ticket for further debugging.

Regards,
Drazen