String translations saved but is not being used. Using default translations instead in WooCommerce.

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to use custom translations for the 'utsolgt' string in WooCommerce using WPML String Translation. Despite saving the translations, the default WooCommerce translations were being used instead. This issue arose after updating WooCommerce and WPML to the latest versions.
Solution:
We advised the client to ensure that all plugins were updated and to flush any existing cache. We also recommended creating a full site backup before proceeding with these steps. Additionally, we suggested following the steps in our guide to find and translate strings that do not appear on the String Translation page. You can find the guide here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

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Tagged: Documentation request

This topic contains 2 replies, has 0 voices.

Last updated by Carlos Rojas 2 weeks, 1 day ago.

Assisted by: Carlos Rojas.

Author	Posts
January 8, 2025 at 8:32 am #16572329
ingarB	Background of the issue: Jeg prøver å endre den norske teksten for 'utsolgt' ved å bruke String translation i WPML, men det fungerer ikke. Problemet kan sees på denne siden: hidden link Symptoms: String translations er lagret, men brukes ikke. I stedet brukes standardoversettelsen i WooCommerce. Jeg forventet å se: 'Midlertidig tomt på lager (på vei inn)', men fikk: 'Utsolgt, men kan bestilles'. Questions: Hvorfor brukes ikke de lagrede String translations i WooCommerce? Hvordan kan jeg få den ønskede oversettelsen til å vises i stedet for standardoversettelsen?
January 8, 2025 at 11:42 am #16573052
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us We will continue in English because we don't provide support in Norwegian. 1.- I understand you are trying to modify the translation of the string 'Utsolgt, men kan bestilles'. If that is correct, I kindly ask you to share a link with a video describing the steps you are following to translate the string. That will help me better understand the problem. 2.- Please let me know if you are using blocks to display the product page or if this is just the default template. 3.- Also, I recommend following the steps described in this guide: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ to find and translate strings. Looking forward to your message. Regards, Carlos
January 8, 2025 at 12:05 pm #16573137
ingarB	Hi Carlos. Thank you. This worked before, but after updating WooCommerce (to 9.4) and WPML to latest, all these custom translations stopped working. So it's not just this one, but I picked this example since it is very straightforward. So, I did have the correct norwegian text on the page earlier (sing string translation), but after updating they all stopped working. Video: hidden link
January 8, 2025 at 12:10 pm #16573160
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hi there, Thank you for your message. I'm not quite sure I see the problem in the video, but I got an idea 🙂 I would like to take a closer look at the issue. I have set your next message private so you can securely share the access credentials to the site. Please confirm you have a full site backup before sharing the credentials. Looking forward to your message.
January 9, 2025 at 10:17 am #16576990
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Thank you for sharing the credentials requested. Before we continue I need to ask you to: - Create a full site backup - Update all outdated plugins that appear in this link: hidden link - Flush any cache memory that might exist - Double-check if the issue disappeared Could you tell me the results of the steps described above?