I have a template part (hero block) to translate. I translated it as described, but it appears wrong on the translated subpages (even though I used the WPML advanced translation tool). So now it is displayed, but unfortunately still not well: the layout is different on the translated pages (constrained). You can see the difference here:
- good (original language): hidden link
- constrained (translations): eg: hidden link
What could be the problem with this?
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I think that the issue happens because of some CSS.
There is a class named "site-title-area wp-block-template-part", which has a width attribute. When disabling this attribute, the width works correctly.
Yes, i see that its some css thing... But my problem is that I didn't change anything in the CSS. I simply want to translate the subpages (which I did with the advanced translation editor). It works fine in the original language, but not for the translated pages.
I don't think that's normal operation... If only class is the problem, why doesn't this element get the same class on the translated subpage?
Sorry, there was an authentication problem. I have now transferred a copy of the website to another domain. The login details are the same, but I updated them in the private post above.
Thanks for your update. It could be a compatibility issue, so please login to this sandbox site and upload your theme. (hidden link)
After that, please create a test hero block and assign it to a test page. If the issue is replicable, please let me know how to assign the hero block and reproduce the issue, so I can consult our compatibility team.
I have created it as requested: hidden link
I'm not experiencing the problem here, but I can't reproduce exactly the same, since I'm not only using free extensions on the original website...
What is the solution, how can we move forward?
I installed a local copy of your site to debug the issue further, and the only workaround I found was to use the shortcode instead of the template part. (Kindly check the attached screenshot)
