The WPML Multilingual CMS plugin is clashing with the elementor plugin.

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Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 1 reply, has 1 voice.

Last updated by Shekhar Bhandari 13 hours, 8 minutes ago.

Assisted by: Shekhar Bhandari.

Author	Posts
December 23, 2024 at 3:13 pm #16540810
jamesO-17	Background of the issue: I am trying to 'Add new page' when editing using Elementor. I have deactivated all plugins except the WPML Multilingual CMS plugin and still getting the error until I deactivate the CMS plugin. Link to a page where the issue can be seen: hidden link Symptoms: The page doesn't load. I just get a grey spinning page with error: Uncaught TypeError: Cannot convert undefined or null to object at Function.entries () at loopBuilderModule.createDocumentSaveHandles (editor.min.js?ver=3.26.2:2:68348) at loopBuilderModule.onElementorFrontendInit (editor.min.js?ver=3.26.2:2:67586) at p (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:3644) at f (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:3497) at a (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:692) at e.trigger (load-scripts.php?c=1&load%5Bchunk_0%5D=underscore,jquery-core,jquery-migrate,backbone,jquery-ui-core,jquery-ui-mouse,wp-api-request,wp-hooks&ver=6.7:10:3380) at Editor.initFrontend (editor.min.js?ver=3.26.3:3:547605) at Editor.onPreviewLoaded (editor.min.js?ver=3.26.3:3:559900) at editor.min.js?ver=3.26.3:3:1223080 in the console log. Questions:
December 23, 2024 at 3:40 pm #16540912
jamesO-17	Ive tried this https://wpml.org/forums/topic/fatal-error-uncaught-error-class-elementorcoreschemescolor/ which worked temporally but the error is occurring again now
December 24, 2024 at 4:35 am #16542324
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
December 25, 2024 at 5:12 am #16544894
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I enabled the WPML Plugin and I can edit this page hidden link without any issues, can you check if the problem still exists. Look forward to your reply. Thanks
December 31, 2024 at 9:25 am #16555252
jamesO-17	Hey, the issue occurs when you click this from that page hidden link. Did you try that?
December 31, 2024 at 10:18 am #16555355
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello, I replicated your site on my localhost and couldn’t reproduce the issue—it opens without any problems on my end. The key difference is that I didn’t use the mu-plugins from WP Engine. I suspect the issue might be related to caching. Could you please disable all caching, clear the existing cache, and check if the problem persists? Also, do you have used any settings for role management in wpengine? Looking forward to your response. Thank you
December 31, 2024 at 10:49 am #16555439
jamesO-17	I've cleared all cache and it still doesn't work, the only thing that works for me is if I disable the WPML CMS plugin on staging and my local.
December 31, 2024 at 11:15 am #16555512
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Also, do you have used any settings for role management in wpengine? Also, can you ask for server logs from wpengine? Look forward to your reply. Thanks
December 31, 2024 at 11:38 am #16555660
jamesO-17	Hi, can you elaborate on this please? Also, do you have used any settings for role management in wpengine? And how can I upload CSV file for logs?
January 1, 2025 at 6:06 am #16556562
Shekhar Bhandari Supporter Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I haven't used any settings as such, but since on my localhost, if I disable mu-plugins it works so I wanted to make sure there is not an conflict with some server settings. You can upload the csv file on google drive and share the links with me. Look forward to your reply. Thanks