This thread is resolved. Here is a description of the problem and solution.
Problem: You are unable to transfer the renewal of the WPML plugin subscription to your client because the 'Register WPML on your sites' page does not show a person icon to facilitate this transfer. Solution: We have confirmed that blog licenses cannot be transferred to end users. If you need to transfer the WPML plugin subscription, you will need to upgrade to a license that supports this feature, such as the Multilingual CMS or Agency license.
Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am an agency that has completed work for my client using the WPML plugin. I want to transfer the renewal of the WPML plugin subscription to my client.
Symptoms:
On the 'Register WPML on your sites' page, I don't have a person icon to click on, and thus cannot transfer the renewal.
Questions:
What am I doing wrong in trying to transfer the WPML renewal to my client?
Hi Shekhar. Are you kidding?!
I'm a bit -- to say the least -- surprised: this is mentioned absolutely nowhere! Neither on the page listing the differences between the licenses, nor on the page explaining how to transfer a license. Worse, the page listing my registered website even lists "How to transfer account renewals to your clients" among the three "Need help" items highlighted...
Had I known this difference upfront, I'd have purchased a "multilingual CMS" license upfront. I've already let my client know the yearly price (blog license), and he's not at all expecting to more than double the yearly price just so that I can transfer the license to him...
Need less to say this is VERY disappointing!
Thank you for your feedback, and I sincerely apologize for the confusion and inconvenience this has caused. You're absolutely right — the information should have been clearer, and I understand how frustrating it must be to discover these limitations after the fact.
We've reviewed the issue and are now in-progress to update the relevant pages to reflect this important distinction more transparently. I truly appreciate you bringing it to our attention.
