This thread is resolved. Here is a description of the problem and solution.
Problem: The client was experiencing issues with displaying the correct translated image on a page using WPML and WP Bakery. The image was not updating to the translated version and remained as the original on the translated page. Solution: We identified that the issue was related to how WP Bakery handles CSS attributes for background images. We provided several workarounds: 1. Replace the background image with a simple image widget inside the column. This method allows the Media Translation to function correctly, although it does not support the 'cover' property. 2. Manually edit the image URL on the translation page. 3. Apply a CSS override with a language-specific rule to ensure the correct image displays for each language. We also escalated the issue for further review by our developers. Meanwhile, we recommend trying one of these workarounds.
If these solutions do not resolve your issue, or if they seem outdated or irrelevant to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
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Since you’ve switched to manual translation, you can continue that way. I checked your English backend editor here hidden link
. Are you able to change the image there?""""""
I did the translation as you showed me. I am attaching images
Thanks for your reply. I've checked your translated page here hidden link and the image at the bottom is showing the correct translated page. Are you still having issues with this?
Thanks for your reply. I can see the issue now. I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Thanks for your patience. I will have to escalate this further to our 2nd Tier Support for further investigation. I will get back to you as quickly as possible.
It's been almost a month, we still haven't defined the problem. This is terrible. The site is not working well and I am under pressure. I think there are a few problems.
1. The translation through the WP editor breaks right after the pages are made.
2. Photos are not showing the translated photos.
I have installed the theme and am making a portfolio on issue 2
I made an example text and photo. I made a translation with WPML editor. I also made the mobile version, as it is on the orogonal site. Is this enough or do we need something more?
Thanks for your reply. That's all I need, and I'm sharing this with our 2nd Tier Support for a second look. I will come back to you once I've feedback.
