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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was trying to translate their website using WPML and Elementor. Initially, they managed to translate 100% of the page, but after updating the translation using WPML's translation editor, only 5% of the translation remained visible.
Solution:
We recommend not using different editors to translate the same page as it can lead to issues like this. To resolve the problem, you should register your Elementor widgets for translation. Please refer to these guides for detailed instructions:

If you prefer manual translation using Elementor, check this guide: Using Different Translation Editors for Different Pages.
To recover lost translations, you can look into the page's revisions by following these steps:
1- Go to Pages -> All Pages
2- Switch the language from the top admin bar
3- Edit the translated page using the WordPress editor
4- Check the revisions

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Osama Mersal 3 months ago.

Assisted by: Osama Mersal.

Author Posts
June 26, 2024 at 3:49 am #15828119

julianZ-2

Background of the issue:
I am trying to translate my website using WPML. The issue can be seen on this page: hidden link.

Symptoms:
The translation I put in Elementor disappeared. Initially, I had 100% of the translation by editing in Elementor, but now I'm left with just 5% which was recognised by WPML as content to translate.

Questions:
Why did the translation in Elementor disappear?
How can I recover the lost translations?

June 26, 2024 at 7:13 am #15830488

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

1) From my understanding, you translated the page using WPML's translation editor, then translated it using Elementor, and updated the translation using WPML's translation editor, which is not a recommended approach for translating the same page using different editors.

If you don't see all the content in the translation editor, you might need to register your Elementor widgets for translation. Kindly check the following guides:

1- https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/
2- https://wpml.org/documentation/related-projects/wpml-compatibility-test-tools-plugin/registering-custom-elementor-widgets-for-translation/

Please check the manual translation guide if you want to translate the page manually using Elementor. (https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/)

As for retrieving the translation, you might find a translated version in the page's revisions. In order to check the revisions, kindly check the following steps:

1- Go to Pages-> All Pages
2- Switch the language from the top admin bar
3- Edit the translated page using the WordPress editor
4- Check the revisions

2) It's unrelated to the issue, but according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

Best regards,
Osama

June 27, 2024 at 1:20 am #15838127

julianZ-2

Thank you for your clear and successful help!

julianZ-2 confirmed that the issue was resolved on 2024-06-27 01:20:53.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.