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Supporter timezone: Asia/Karachi (GMT+05:00)
Tagged: ATE
This topic contains 2 replies, has 0 voices.
Last updated by Waqas Bin Hasan 1 week ago.
Assisted by: Waqas Bin Hasan.
Author | Posts |
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December 10, 2024 at 9:21 am #16496393 | |
marinoD |
Background of the issue: Symptoms: Questions: |
December 10, 2024 at 12:24 pm #16498158 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Hi, Thank you for contacting the support. Before proceeding further, may I ask you to try the following please? 1) Take a full backup of your site and database before proceeding. It is highly advised to try these on a dev or staging site first, so your live site isn't compromised. Please let me know and I'll try my best to help you further on the matter. Regards. |
December 13, 2024 at 4:31 pm #16512256 | |
marinoD |
Hi Waqas I put an export of the website into a test environment. First did a test on a page where I entered a missing field and saved it. Afterwards opened the page again and found that the field I had just filled in is empty again. When I fill in the field and all other fields are also filled in, the progress indicator is at 90% However, all fields are filled in. Closing page and opening it again gives the same result. Afterwards, I set the WordPress default theme Twenty Twenty-Five instead of the Avada theme and disabled all plugins except those of WPML. Did another test, but unfortunately with the same result. i made a screencast. Can I forward it to you? In it you can see the actions I did. I can also get you a login so you can check it out for yourself at the test site. Best regards, |
December 16, 2024 at 9:19 am #16516357 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the updates and taking time to do all those tests. Yes please it'd be great to share the screen recording. You can upload anywhere suitable and share the link. I also need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. |
December 17, 2024 at 10:00 am #16520721 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for the updates, I am working on this and 'll get back to you as soon as I find something or have a solution. For the other issue, I recommend opening a separate ticket because as per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket. |
December 18, 2024 at 8:59 am #16524801 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. I've escalated the matter to our 2nd tier team for further investigation. I'll update you as soon as I hear back. |
December 21, 2024 at 4:14 pm #16536755 | |
Waqas Bin Hasan Supporter
Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00) |
Thank you for your patience and cooperation. The issue has already been escalated to our dev team and meanwhile our team suggests to use the old interface of ATE or you can search the content using the search box within the ATE. You can switch to the old interface when in ATE, look for the gear icon in right upper corner. Click it and it'll open the settings popup and there you can select the option (see attached). |