Thanks for contacting WPML forums support. I'll be glad to help you today.
1) Could you please check if the strings are translated correctly when the "Auto-register strings for translation" option is enabled?
In order to find this option, please go to WPML-> String Translation, and scroll down to the last section of the page.
2) Could you please share your Debug information with me?
You can read a detailed explanation about it here. (http://wpml.org/faq/provide-debug-information-faster-support)
The debug info will give me a lot of information about how your site is configured.
Yes I have checked by enabled "Auto-register strings for translation".... Strings are already generated in the string tranlsations but the problem is it is not showing the translated strings at front end only on production.. hidden link
But if you will check same on staging It is fine working hidden link
Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I checked your site and found that 50+ plugins and themes need to be updated. Could you please update WPML plugins to the latest version? Also, please update your theme and the plugins responsible for the login form.
❌ Please backup your database and website before the update ❌
After the update, please go to WPML-> Settings and enable the "Allow translating the login and registration pages" option. (Kindly check the attached screenshot)
The last step is to clear your site's cache and check the issue. Please let me know the result of the above approach.
But On my dev it is fine working with old versions of plugin...We are getting the issue only on live ... I don't think so this is Plugin updation issue
I installed a copy of your site on my local server to check the issue and found a workaround to fix it. Please check the following steps:
1- Go to Settings-> Login/Register Modal-> Integration
2- Add the problematic strings in English (Kindly check this hidden link)
3- Save the settings
4- Go to WPML-> String Translation
5- Translate them from English to French
6- Check the front end (Kindly check this hidden link)
It's great to hear that the workaround fixed the issue. 🙂 For the Captcha, I checked the plugin settings, and it seems that you select the language but don't enter the strings manually, so I don't think it's translatable. (Kindly check the attached screenshot)
In our forum, we try to keep one issue per ticket. As the original issue is resolved, may I kindly ask you to open a new ticket for your additional question?
Continuing with one ticket per issue helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.
