Background of the issue:
I am trying to translate a template part using WPML. I attempted to assign the translation job to myself, and I am following the link provided in the email to access the translation. The issue can be seen at: hidden link
Symptoms:
I receive an error message saying 'Unable to retrieve job details.' when trying to access the translation screen. The screen doesn't load as expected.
Questions:
Why am I unable to retrieve job details when trying to translate a template part?
How can I resolve the issue of the translation screen not loading?
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128M.
Your current values are:
PHP MemoryLimit -1
WP Memory Limit 40M
You need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Add this code to the wp-config.php file to increase WordPress memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.
Once the limit is set, please edit the original page, save the page again, and then open the WPML Translation Editor.
If adjusting the limit will not solve the issue, please let me know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
On our system, it looks like you ran out of credits, but I do not see any uncompleted jobs within the last two days.
On WPML > Translations could you please make the ID column visible by clicking the three dots in the right upper corner and selecting the display filter for ID?
Let me know the job ID for the job that you are trying to translate.
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Could it be that you still have reviews to complete (eye symbol)?
If so, please make sure that "Translate Everything Automatically" is enabled as translation mode inside the WPML Settings and then complete the reviews at WPML > Translations.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hi!
There should be a post type for "Navigation Menus" at "WPML > Translation Management".
After creating the job, you need to go to "WPML > Translation" to access the job.
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The issue with the header template part seems odd. If translating the navigation menu will not solve the issue, please let me know so that we investigate further.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Yes, but you usually also should have the post type "Navigation Menu" available inside Translation Management.
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
The private reply form looks like this: hidden link
The next time you reply, click on "I still need assistance".
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Looks like those jobs are stuck or as you said, there is a compatilbity issue.
Make sure to first update our plugins to the latest versions at Plugins > Add new > Commercial.
Now:
Try to cancel the jobs at WPML > Translation Management > Jobs.
After that edit the template part in the Site Editor in the site's default language and save it again.
Now, create a new job for the template part from WPML > Translation Management > dashboard.
Access the job at WPML > Translations.
If this will still not solve the issue, I will be glad to have a look at the site. The private reply form is enabled again.
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What I would do on the site?
- Take a local copy to find out what is causing the issue (test in minimal setup)
- Try to recreate the issue on a new test site (sandbox)
- Escalate the issue internally and try to find a solution (compatibility team)
Alternative: I can send you a link to a WPML test site on which you can install the theme and its plugins in the latest available versions and we try to recreate the issue.
