Home›Support›English Support›[Waiting for user confirmation] Unable to send custom languages: at (Austria) and gr (Greece) to LanguageWire for translation
[Waiting for user confirmation] Unable to send custom languages: at (Austria) and gr (Greece) to LanguageWire for translation
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Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
Background of the issue:
I am trying to send custom languages 'at' (Austria) and 'gr' (Greece) to LanguageWire for translation. We have connected with LanguageWire as a translation partner and tested all languages. All are working fine except these two custom languages.
Symptoms:
The translation package for the custom languages 'at' and 'gr' is not being created or sent from the site, despite other custom language codes working and being mapped fine.
Questions:
Why are the custom languages 'at' and 'gr' not being sent to LanguageWire for translation?
What steps can I take to resolve the issue with these specific custom languages?
Languages: English (English )German (Deutsch )French (Français )
Timezone: Europe/Zagreb (GMT+02:00)
Hi,
Thanks for the details.
Since other custom languages are working fine with LanguageWire, this issue may be related specifically to how the `'at'` and `'gr'` languages are configured or communicated with the translation service.
To investigate further, could you please check the WPML communication log and share it with us? This log will help us see exactly what is being sent to LanguageWire and whether there were any errors or rejections for these specific languages.
You can find the log here: hidden link
(Please make sure to check this on your own site — the above URL is based on a local install, so adjust accordingly for your staging or live environment.)
Once we have those logs, we’ll be able to look more closely at what’s going on and guide you through the next steps.
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I spoke with LanguageWire and they have asked the following:
Could you please clarify:
1. what mapping did you update ? and what changes were made ?
2. what needs to be changed on the LanguageWire side ?
3. does anything need to be changed in our WordPress WPML configuration ?
1—You added some custom languages (Austria 'at'—Greek 'gr') to the WordPress website that LanguageWire doesn't support. So I made the mapping for those 2 languages for the supported ISO codes in LanguageWire. Below is the mapping I did.
From "at" to "de-at"
From "gr" to "el-gr"
2- The error we see in the communication logs is "LanguageWire doesn't support the following language pair: en -> el-gr,de-at", which means that the mentioned language pairs are not added to your project in LanguageWire. So you need to add those language pairs (en "Source language" -> el-gr,de-at "target languages") and refresh the language pairs and try again.
