I need urgunt assistance as customers are not able to make a purchase.
Some of my product links are linking to the attachment instead of the product page in the default language (Dutch). While some products link to /product-category/product-slug, other products link to /?attachment_id for some reason. This only happens in the default language.
Thank you for contacting us. I am happy to help you.
I read very carefully your messages but I don't have clear details about what is happening and why.
Can you please describe exactly
1) how you created and translated the products,
2) if the product slug is working as expected or the problem is happening to the slider only
3) Can you please share the exact steps on how can I see the issue, right now I cannot see anything wrong.
Thank you for your reply. I had to remove all effecting products because I kept getting messages from customers about this issue.
1) I make a new product in the standard language via "Products" - "add a product", or in some cases I copy an existing product and change the necessary fields. Within the product (in the right upper corner), I translate to English using the Advanced Translation Editor.
2) The problem is only with the slider. On the category page (/album), I do not see any issues.
3) I have activated 2 effected products in the slider. Please find the products in the "NIEUW BINNEN" section. The affected products have the name "MIRAE". Other products also have this issue, but I just activated 2 products to show you the issue.
While all other products in the slider have a slug like /product-categorie/product-slug, the effected prodtcts have a slug like /?attachment_id and link to /wp-content/uploads/image.
This only happens in the default language (Dutch). In the second language (English), the slug is correct. When de-activating WPML, this issue also doesn't exist.
It took me much time to find what is happening because I looked in the wrong place. So I made some changes, I tried to rollback, but If you find anything wrong my appologies. The changes would only in slugs and images, but I rollback.
The real problem is the plugin Premmerce Permalink Manager for WooCommerce which according to our compatibility list is causing issues at the current moment. I disabled and everything is working as expected.
Based on our records we are having trouble with the author cooperating with our calls so at the current moment no plans for fixing anything to this plugin.
If you wish though you can contact the author and push to cooperate with us so we can finish the compatibility with this plugin. But for this specific issue, I cannot help you further.
I hope you can understand and my apologies for this.
Please let us know if you need anything else and I will gladly help you.
Thank you for taking the time to find the problem and finding a fix.
I see, thank you for disabling the Premmerce Permalink Manager plugin that's causing problems. I'd rather have a good working homepage than a pretty slug.
Hopefully, they will come with an update so their plugin will be fully capable with WPML. But until then, I'll keep that plugin de-activated.
