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[Waiting for user feedback] WooCommerce Multilingual & Multicurrency

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This topic contains 5 replies, has 1 voice.

Last updated by Andreas W. 12 hours, 27 minutes ago.

Assisted by: Andreas W..

Author Posts
January 7, 2025 at 9:19 am #16568576

lasseC-2

Background of the issue:
I am trying to assign a customer/user as 'svensk-forhandler', but the user experiences critical errors on the page. If I deactivate 'WooCommerce Multilingual & Multicurrency', it works. The issue can be seen at hidden link.

Symptoms:
Critical error occurs when a user is assigned as 'svensk-forhandler'.

Questions:
Can you see what's wrong when assigning a user as 'svensk-forhandler'?
January 7, 2025 at 9:51 am #16568729

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there.

Before your ticket is assigned to one of my colleagues, I will try to help.

Can you please enable the WordPress debug log and recreate the issue to see if you are getting a longer error message that is more specific?

This will allow us to see if any PHP errors are being produced.

More Info: https://codex.wordpress.org/Debugging_in_WordPress

In order to do that, edit the wp-config.php file inside your WordPress directory and insert the following lines:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );

Now please reproduce the issue once again.

Locate the debug log in: /wp-content/debug.log

Paste the content (if any) on a site like pastebin.com and then share the link here with us (only you and us will see the URL you are sharing).
January 7, 2025 at 10:51 am #16569087

lasseC-2

Hi, i got this anwser:

Fatal error: Uncaught DivisionByZeroError: Division by zero in /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency-prices.php:427 Stack trace: #0 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency-shipping.php(117): WCML_Multi_Currency_Prices->unconvert_price_amount() #1 /var/www/www.mbtshop.dk/www/wp-includes/class-wp-hook.php(326): WCML_Multi_Currency_Shipping->woocommerce_evaluate_shipping_cost_args() #2 /var/www/www.mbtshop.dk/www/wp-includes/plugin.php(205): WP_Hook->apply_filters() #3 /var/www/www.mbtshop.dk/www/wp-content/plugins/pakkelabels-for-woocommerce/plugin/shipping-methods/class.shipmondo.php(246): apply_filters() #4 /var/www/www.mbtshop.dk/www/wp-content/plugins/pakkelabels-for-woocommerce/plugin/shipping-methods/class.shipmondo.php(459): ShipmondoForWooCommerce\Plugin\ShippingMethods\Shipmondo->evaluate_cost() #5 /var/www/www.mbtshop.dk/www/wp-content/plugins/pakkelabels-for-woocommerce/plugin/shipping-methods/class.shipmondo.php(334): ShipmondoForWooCommerce\Plugin\ShippingMethods\Shipmondo->getShippingPrice() #6 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-shipping-method.php(257): ShipmondoForWooCommerce\Plugin\ShippingMethods\Shipmondo->calculate_shipping() #7 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-shipping.php(348): WC_Shipping_Method->get_rates_for_package() #8 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-shipping.php(260): WC_Shipping->calculate_shipping_for_package() #9 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1431): WC_Shipping->calculate_shipping() #10 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(346): WC_Cart->calculate_shipping() #11 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(857): WC_Cart_Totals->get_shipping_from_cart() #12 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(151): WC_Cart_Totals->calculate_shipping_totals() #13 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-cart-totals.php(141): WC_Cart_Totals->calculate() #14 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-cart.php(1409): WC_Cart_Totals->__construct() #15 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency-prices.php(590): WC_Cart->calculate_totals() #16 /var/www/www.mbtshop.dk/www/wp-includes/class-wp-hook.php(324): WCML_Multi_Currency_Prices->recalculate_totals() #17 /var/www/www.mbtshop.dk/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #18 /var/www/www.mbtshop.dk/www/wp-includes/plugin.php(517): WP_Hook->do_action() #19 /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce/includes/class-wc-cart-session.php(219): do_action() #20 /var/www/www.mbtshop.dk/www/wp-includes/class-wp-hook.php(324): WC_Cart_Session->get_cart_from_session() #21 /var/www/www.mbtshop.dk/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #22 /var/www/www.mbtshop.dk/www/wp-includes/plugin.php(517): WP_Hook->do_action() #23 /var/www/www.mbtshop.dk/www/wp-settings.php(726): do_action() #24 /var/www/www.mbtshop.dk/www/wp-config.php(113): require_once('/var/www/www.mb...') #25 /var/www/www.mbtshop.dk/www/wp-load.php(50): require_once('/var/www/www.mb...') #26 /var/www/www.mbtshop.dk/www/wp-blog-header.php(13): require_once('/var/www/www.mb...') #27 /var/www/www.mbtshop.dk/www/index.php(17): require('/var/www/www.mb...') #28 {main} thrown in /var/www/www.mbtshop.dk/www/wp-content/plugins/woocommerce-multilingual/inc/currencies/class-wcml-multi-currency-prices.php on line 427
January 7, 2025 at 3:42 pm #16570602

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Please chek the following:

1) Check Currency Rates:

Inspect your WooCommerce Multilingual plugin settings for any currency conversion rates that might be set to zero or are not configured properly.
Ensure that every currency has a valid exchange rate set up.
Test Product Prices:

2) Double-check product prices, shipping costs, and any custom price calculations to ensure no zero values are involved.

3) Plugin Conflict Testing:

Disable other plugins like Shipmondo or any other plugins related to shipping or currency conversion temporarily to check if the error is related to a conflict.
Enable plugins one by one to see if any specific one triggers the issue.

I will be awaiting your results.

Best regards
Andreas
January 8, 2025 at 10:12 am #16572756

lasseC-2

Hi, i just testet and the problem seems to be with shipmondo. However i can't see why. It looks like it's trying to converte the shipping cost, before a cost has been calculatet - but im not sure - i can provide you with acces to a test site, so we can test on it?
January 8, 2025 at 3:37 pm #16574230

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hi,

I would suggest that we try to replicate the issue on a test site and then escalate it towards our compatiblity team.

I have created a sandbox with WPML and WooCommerce for that purpose.

One-Click-Login:
hidden link

Please try to recreate the issue using a simple example and drop me a comment once you are done with this task.

Best regards
Andreas