This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Sun | Mon | Tue | Wed | Thu | Fri | Sat |
---|---|---|---|---|---|---|
- | 9:00 – 14:00 | 9:00 – 14:00 | 9:00 – 14:00 | 9:00 – 14:00 | 9:00 – 14:00 | - |
- | 19:00 – 22:00 | 19:00 – 22:00 | 19:00 – 22:00 | 19:00 – 22:00 | 19:00 – 22:00 | - |
Supporter timezone: Europe/Paris (GMT+01:00)
This topic contains 21 replies, has 2 voices.
Last updated by Yvette 3 years, 8 months ago.
Assisted by: Yvette.
Author | Posts |
---|---|
June 10, 2021 at 8:16 am #8958999 | |
jakobM-4 |
I'm having an issue with Woocommerce+WPML+Product Addons. When trying to edit an order in the admin, the additional cost of the Product Addon is removed. |
June 10, 2021 at 12:22 pm #8962857 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello I will be handling your ticket now. Please upload your version of Woocommerce Produt Addons plugin here: Create an example of the issue you are experiencing using the produts and theme that are already configured. Then write back with steps that I need to do to confirm the issue so I can then escalate it to our compatibility team. Thanks |
June 10, 2021 at 9:12 pm #8966499 | |
jakobM-4 |
Hi Yvette To replicate the issue on your sandbox go to: In the admin go to the order, change the status to hold in order to be able to edit the order. When trying to add an extra product to the order, the price of the add on is removed. |
June 11, 2021 at 12:43 pm #8972879 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
This has been confirmed and escalated to our comaptiblity team for more work. |
June 18, 2021 at 9:28 am #9024395 | |
jakobM-4 |
Hi Yvette Do you have an eta on a fix? If you need me to test anything let me know 🙂 |
June 21, 2021 at 1:30 pm #9039011 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello I do have some feedback. We have a possible workaround but it is to be used with caution and to be thoroughly tested by you. It is provided "as is". At the moment, it looks like this is only happening when multicurrency is enabled. The development team is evaluating how to best approach any "fix" to this issue as a fix could cause more problems than it solves at this point for the larger client base. Here is the workaround: Replace this line: $item_price = $this->multi_currency->prices->raw_price_filter( $item->get_product()->get_price(), $order_currency ); with this $item_price = $item->get_data()['subtotal']; The issue is currently in the hands of our development team. |
June 21, 2021 at 7:26 pm #9041067 | |
jakobM-4 |
Hi Yvette Thanks for getting back to me. I tried replacing the line, however the issue remains. |
June 22, 2021 at 9:07 am #9044811 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hmmm. I will send back to the compatibility team but unfortunately, the sandbox site expired. Please upload the plugin again to this sandbox site. hidden link If you don't mind to create the example again - that would be appreciated too. |
June 22, 2021 at 8:17 pm #9049807 | |
jakobM-4 |
Hi Yvette I really don't have the time to set it up again. It did use a significant amount of time on the last time. Just use multi currency and multi language and the product add-on plugins. I also have a Dev site I would be happy to give access to. |
June 23, 2021 at 7:51 am #9052535 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Then please provide access to the Dev site. |
June 28, 2021 at 1:22 pm #9079987 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello I setup the same example on a new sandbox site WITH the recommended changes: The issue is resolved there. Is the development site available for me to apply the same code changes there? Please advise if you are able to confirm the fix on the sandbox site or not. |
June 28, 2021 at 3:37 pm #9081013 | |
jakobM-4 |
Hi Yvette I just tested and the issue remains. Try and edit ordre 109. Add another Polo to the order and the add-on fee disappears. What I changed was I installed the Danish language and made DK the default site. Translated the Polo product and made sure to input the price manually (no automatic currency exchange) |
June 28, 2021 at 4:52 pm #9081407 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
I see this is only happening when the default language is not English. Do you agree with this statement? |
June 29, 2021 at 6:14 am #9084333 | |
jakobM-4 |
Hi Yvette Yes - that seems to be the case. Or if the product is in another currency. Not sure which is causing it. |
July 9, 2021 at 8:50 am #9162879 | |
jakobM-4 |
Hi Yvette Any updates? |