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Supporter timezone: Europe/Kyiv (GMT+03:00)

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Last updated by Andrey 1 day, 12 hours ago.

Assisted by: Andrey.

Author Posts
April 11, 2025 at 8:48 pm #16924455

martha-smith-tforce-holdings-i
Site owner

Background of the issue:
We are trying to assign credits to our site under development using WPML. We allocated 4500 credits to our only site.

Symptoms:
The allocated 4500 credits are not appearing on the site.

Questions:
Why are the allocated credits not appearing on our site?

April 12, 2025 at 8:43 am #16925066

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Please follow these steps:

1. Go to Plugins → Add New and click the Commercial tab. Click Unregister WPML from this site.

2. Once the page loads, click on Register WPML. A message asking you to enter the site key will appear. Click on Get a key for this site.

3. In your WPML account, complete the site key wizard.

4. Copy your new key and paste it in the Commercial tab. When done, you can delete your old site key in the WPML account.

5. Assign the credits to this site.