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[Waiting for user feedback] Automatic redirection is not working

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 5 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 week, 4 days ago.

Assisted by: Shekhar Bhandari.

Author Posts
January 21, 2025 at 1:36 pm #16618641

andreasG-39

Background of the issue:
I have set up the option in the path WPML > LANGUAGES > Language switching options > Link to the language home page for missing translations. I am trying to redirect users to the English home page when they switch from a Greek-only page.

Symptoms:
When I click on the language switch flag to English from the header on a Greek-only page, it redirects me back to the same Greek page with the English prefix added to the URL.

Questions:

January 22, 2025 at 6:24 am #16621119

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you provide me url to the page where I can see this issue?

Further, We've recently rolled out a new version of WPML plugins. Could you please update your plugins to the latest version and inform me if it resolves the issue?

Our WPML updates are distributed gradually. If your websites haven't received this update yet, please be patient, and you should see it within a few days.

If you want to expedite the process and receive the update immediately, follow these steps:
1. Go to the Plugins → Add New Plugin.
2. Click on the Commercial tab.
3. Then, click the "Check for updates" button.
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

Please remember to create a backup before updating, as a precaution.

Look forward to your reply.

Thanks
January 22, 2025 at 9:25 pm #16625127

andreasG-39

Good evening, I am running the latest versions of WPML and I was facing this problem. When I opened the support request I had uploaded a file that showed all the versions I am using in plugins and cms, did you see this information? I had also included our website. If you have any information that can help us, I would be grateful.
January 23, 2025 at 4:15 am #16625518

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Yes, I have checked it, it showed 4.6.14 while the latest is 4.6.15 so I asked to update.

Can you provide me url to the Greek-only page where I can see this issue?

Look forward to your reply.

Thanks
January 23, 2025 at 12:48 pm #16627861

andreasG-39

Helllo Shekhar,

I have 4.6.15 version. Is there any other way to send you the url of our page because i dont want to post it online in this forum.

Thanks in advance.

January 23, 2025 at 12:50 pm #16627893

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Sure, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Thanks