[Resolved] Automatic translate mode changed back to what you choose

Hi,

Thanks for contacting us.

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Can you please test minimal, using a default theme and with all non-WPML plugins disabled to see if the error persists. If possible make a backup of the site before doing it or test on a staging copy.

Also, according to your Debug.info, the WP memory limit needs to be increased. PHP memory is fine, but WordPress uses 40Mb as default. The minimum requirements for WPML are 128 MB. (Kindly check this page https://wpml.org/home/minimum-requirements/)

You can increase it by adding the following code in your wp-config.php file right before the /* That's all, stop editing! Happy publishing. */ line:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');
define( 'WP_MAX_MEMORY_LIMIT', '256M');

In addition to that, I'd like your help enabling the debug mode to help us track the error down, please add the following code to the wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, please try to reproduce the issue again by updated the translation mode and check if you'll find a debug.log file inside the wp-content folder.

If you locate it there, please send us the last lines here in the ticket.

After you send the WP debug logs, we'll analyze them and get back to you with further steps.

Looking forward to helping you resolve this issue.

Hello,

Please tell me the following:

1) What option in translate everything did you choose? translate only the new content or translate even the old content?

2) I would like to ask for credentials but that means that i have to set "translate everything", thus, it will use credits, so it's essential you answer the point 1

3) Can you confirm you also tested on minimal as suggested by Mateus?

Can you please test minimal, using a default theme and with all non-WPML plugins disabled to see if the error persists. If possible make a backup of the site before doing it or test on a staging copy.

4) Can you let me know if this site is live already? from the ticket it seems the site is still under construction. i ask this to understand if i can do certain things like publish a post or disable a plugin or a theme.

5) Please confirm you have created a backup before you allow me access to the site.

Regards.

Well, there's more than one issue

1) Your WP_OPTIONS table was not setup correctly. i fixed that now
2) The main issue seems to stem from the fact that there is a delay or a missing connection to our servers only because it seems to be that something in the server is blocking the connection.

You were blocked on our end and we fixed that, yet there might be some rule on your server that is also trying to block calls going to our server. could you ask your hosting about it?

3) There is an entry in the database that looks a bit suspicious and our developers are looking into that. that entry seems to never be updated and it's related to the problem you're having so we're trying to figure out why it's still not updating even after having fixed problem 1 and 2 on your site.

You can work normally on your site in the meantime because we have a copy where we're running tests.

If you see that you can't access WPML > Translation Management, disable WPML, wait a few minutes and then enable it and you'll be able to continue working.

Hi! did you change the site's user/password because i can't access it anymore.

i checked the code you gave me but since it's coming from a third party plugin or service and i couldn't find documentation of it, i had to use my logic to make it work but i can't really test it without access to the website.

I saw you had added a few plugins to the list but you only need one "sitepress-multilingual-cms", plus, are you sure you can add many plugins divided by a comma? is that the correct way to do it if there are more than one?

By the way, last week, when i entered last, i had left all the plugins enabled when i finished. our devs needed access to the site which worked until yesterday so maybe they were testing (i have to ask confirmation from them).

Can you please make sure the credentials you gave me before are still working?