Bug - WPML

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Supporter timezone: Pacific/Easter (GMT-05:00)

Tagged: ATE, Bug

This topic contains 3 replies, has 2 voices.

Last updated by Ilyes 2 days, 2 hours ago.

Assisted by: Ilyes.

Author	Posts
October 1, 2024 at 11:57 am #16240226
Lukas Leitner	Background of the issue: I am trying to edit a translated page, which is copied from EN to NZ-EN. NZ-EN is a custom language. Symptoms: If I change something on the NZ-EN page, everything looks good, but I can't see the changes in frontend. Even if I refresh the page in the CMS, the changes are also gone. Questions: Why are the changes not visible on the frontend after editing the NZ-EN page? Why do the changes disappear in the CMS after refreshing the page?
October 2, 2024 at 7:44 pm #16247320
Ilyes Supporter Languages: English (English ) French (Français ) Timezone: Pacific/Easter (GMT-05:00)	Hello, Thank you for your patience, Taking another look at your site, the language setting that you currently have is causing 404 issues, which blocks the changes from getting loaded correctly, I have shared your database with our 2nd tier, they will advise us on how to fix this and how the custom language should've been configured, I will let you know once I receive a response, Best,
October 3, 2024 at 11:35 am #16249454
Lukas Leitner	Hello, by when can I expect a result so that I can communicate this to the customer accordingly? Thank you
October 3, 2024 at 10:34 pm #16252114
Ilyes Supporter Languages: English (English ) French (Français ) Timezone: Pacific/Easter (GMT-05:00)	Hello, I've got a reply, If you change the language code on the DB directly you will destroy all the language connections for this language. If they need the language code nz-en, then you need to create custom language using this code. If you still cannot provide access to the website, we can recreate the issue on a sandbox, by providing your custom theme, any important custom plugins and similar language configuration, Here is the sandbox link : hidden link Could you attempt to replicate the issue there? Or share a copy or access to your live site, whatever works with you.