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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where a coupon created in English does not function when translated into French using WPML. Despite attempts to create a separate coupon for the French version, the need remains for the original coupon to work in both languages.
Solution:
We have identified that this issue is a duplicate of an existing support ticket. We recommend following the ongoing discussion and solutions provided in the original ticket thread. You can find the details and participate in the resolution process here: https://wpml.org/forums/topic/coupon-only-works-on-the-english-version/.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance.

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This topic contains 1 reply, has 0 voices.

Last updated by Carlos Rojas 1 month, 4 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
September 16, 2025 at 1:33 am #17404074

davidB-47

Background of the issue:
I am trying to create a coupon in English and translate it into French using WPML. The theme owner mentioned that WPML should resolve this issue. The problem can be seen on this page: hidden link.

Symptoms:
The coupon I create in English does not work when translated into French. I attempted to bypass the issue by creating a separate coupon with a different code for French, but I need the original coupon to work in both languages.

Questions:
Why does the coupon not work when translated into French?
How can I ensure the coupon functions properly in both English and French?

September 16, 2025 at 11:14 am #17405864

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

I'm closing this ticket because it is a duplicate of the ticket we are working already: https://wpml.org/forums/topic/coupon-only-works-on-the-english-version/