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This topic contains 3 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 4 months ago.

Assisted by: Carlos Rojas.

Author Posts
September 4, 2023 at 12:43 pm #14336813

peterJ-48

I am trying to: When we go to appearance -> menu From backend but nav menu disappearing from backend or showing duplicates due to redis object cache

Link to a page where the issue can be seen: hidden link

Issue : Existing nav menu showing from frontend but disappearing or showing duplicate from backend.

If I disable the redis object cache plugin the nav-menu from the backend is working fine, can you help me with this problem?

I read this article : hidden link

And apply this code " define ( 'WP_REDIS_IGNORED_GROUPS', ['WPML_Cache_Terms_Per_Lang', 'terms', 'nav_menu_relationships']); " in config.php file but nav-menu doesn't work from backend.

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September 5, 2023 at 10:02 am #14342649

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

Please follow these steps:
- Create a full backup of the site
- Update all outdated plugins and themes, especially the WPML plugins in Plugins -> Add new -> Commercial tab
- Flush all cache memory
- Double-check if the issue persists
- If the issue persists, deactivate the WPML plugins and double-check if the issue persists.

Could you tell me the results of the steps described above?

Regards,
Carlos

September 8, 2023 at 5:53 am #14363479

peterJ-48

Hi Carlos,

We will test the steps described above on a test site and get back to you, if we need more assistance.

September 8, 2023 at 6:40 am #14363683

Carlos Rojas
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thanks! I will be waiting for your feedback.