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Supporter timezone: Pacific/Easter (GMT-05:00)

This topic contains 3 replies, has 0 voices.

Last updated by jackZ-3 1 hour, 23 minutes ago.

Assisted by: Ilyes.

Author Posts
November 13, 2024 at 1:09 pm #16397713

jackZ-3

Background of the issue:
I have finished translating my website with WPML. The site I need help with is hidden link.

Symptoms:
The 3 buttons on the Home page in French do not jump to the corresponding French page but instead go to the English page. On the Home page in other languages, 3 buttons will not redirect to the corresponding Spanish, Portuguese, Russian, or Arabic page either.

Questions:
How can I make the buttons on the Home page link to the correct language page?
What steps should I follow to resolve the issue with the buttons not linking to the translated pages?

November 13, 2024 at 10:09 pm #16399956

Ilyes
Supporter

Languages: English (English ) French (Français )

Timezone: Pacific/Easter (GMT-05:00)

Hello,

Thank you for contacting WPML support team,

I see these buttons are part of an elementor widget,

The question is, do you manually paste the URL to these widgets or do you dynamically assign which page it will redirect to?

In the case the URL is pasted manually, then you will need to translate it manually as described here:

1- Open the home page with the translation editor
2- At the top of the translation editor, there is a search bar where you can search for URLs
3- Translate

If you do it dynamically, WPML will be able to translated it automatically as described here :

1- Go to WPML > settings > Translate Link Targets
2- Go to the section : Adjust links in posts and strings so they point to the translated content
3- Click on "Scan now and adjust links"

Let me know if this helped,

November 14, 2024 at 9:06 am #16401322

jackZ-3

Thanks for your reply, I followed your second method and I set t dynamically, WPML will be able to translate it automatically and it already shows that there are no links that need to be connected. Please see the picture.
The problem has not been solved yet, do I have to set it up manually using the first method?

25.jpg
November 14, 2024 at 12:59 pm #16402675

jackZ-3

Thank you for your reply, what is the reason why the second method does not solve the problem?
How should I use the second method to search and translate the keystroke links automatically?
Because I don't want to use the first method, I'm worried about missing some key settings.
Please help me, thanks!

November 14, 2024 at 10:58 pm #16405300

Ilyes
Supporter

Languages: English (English ) French (Français )

Timezone: Pacific/Easter (GMT-05:00)

Hello,

I think the links are not set dynamically or the widget you are using is not compatible,

I would like to ask for temporary access to your test site’s wp-admin and FTP to investigate the issue further.

If you do not see the form below, please do not enter your credentials as they will be publicly exposed:

hidden link

For your privacy and security, please ensure that you make your reply a private one.

Best regards,

November 15, 2024 at 8:15 am #16406239

jackZ-3

Hi, thanks for your reply, I have provided you with temporary WordPress administrator and FTP access to your site. Please assist me with this as soon as possible, thank you. Any questions please let me know the detailed steps, I'm new to this, thanks!

November 16, 2024 at 1:39 am #16410130

Ilyes
Supporter

Languages: English (English ) French (Français )

Timezone: Pacific/Easter (GMT-05:00)

I'm actually unable to login as the site is unavailable for the moment: hidden link, It says "Briefly unavailable for scheduled maintenance. Check back in a minute."

I will try tomorrow to access it,

Best,

November 16, 2024 at 1:40 am #16410131

Ilyes
Supporter

Languages: English (English ) French (Français )

Timezone: Pacific/Easter (GMT-05:00)

And now it is showing "dologin_link_used" as if the link you shared expired, could you please check?

November 16, 2024 at 5:12 pm #16411026

jackZ-3

Thank you for your reply, the last time I replied with a private link, you can only log in once, logging in again will not work.

Now how do I send you the private link again to keep my link secure? Prevent someone from seeing the account and password and logging into my account? Please send the private window again, thank you.

I am going to send you the account and password but keep the private window to keep my account safe, thanks

I need the link to the private message, please.