[Resolved] I can't transalte anything

Hi there,

When you hover over the WPML plugin menu item, what are the options that you see available?

If it is only a few, click on Languages and verify that you have at minimum 2 languages activated and one of them marked as "Default"

Let me know your results, please.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

I am still getting the same error when I visit the /wp-admin area.

Is there a different login URL possibly?

Thank you that worked!

It looks like your user is missing the full admin role for WPML.

To fix this, I suggest you run the following snippet:

function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );

Just add the above code in your theme's functions.php file (between the <!--?php and ?--> tags) and visit once the front-page.

Then you can remove this snippet.

Please let me know if this fixes the issue.

Thank you!

Thank you for the feedback, I was able to do some further tests and verify that this issue is coming from a third party plugin.

Please do the following:

1. Take a backup of your site
2. Go to plugins and deactivate all third party plugins except WPML and it's add-ons
3. Notice the WPML plugin is now showing all the menu items
4. activate plugins in batches of 5 until the issue comes back in order to see which plugin is causing this behavior.

If possible I would highly recommend doing this on a staging environment.

Let me know your results, please.

Hi there,

I have reviewed the backend and I can verify that the account is connected as expected and you have credits as well.

Please go to WPML->Translation management->filter by "Not Tranlated " status select all and send for automatic translation.

Most pages/posts seem to be already translated

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I was able to locate the issue, some of the page records were not being picked up from the database as they should.

To resolve it I went to WPML => Support, and clicked on "Troubleshooting" While on the Troubleshooting page, I performed the actions.

You should be able to see your homepage translated now.

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