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Supporter timezone: America/Lima (GMT-05:00)

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This topic contains 7 replies, has 0 voices.

Last updated by Andreas W. 16 hours, 35 minutes ago.

Assisted by: Andreas W..

Author Posts
May 22, 2025 at 10:40 am #17060956

milijanM

For some reason I can't translate products the same way I translated individual pages.

The problem is that elementor won't start at all when I try to edit the page through elementor!

When I start Elementor trying to open the Product Layout then everything works but if I try to open the product through Elementor it doesn't work. I tried deactivating Product Layout but even then it didn't work, I don't know if it's some problem with WPML again or not but I know everything was working as it should be before I installed your plugin!

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- I just found out that your String Translation plugin was causing a serious problem and was the cause of me not being able to launch the Product Page using Elementor!!!

When I turned it off I started the page normally...I really don't know how I'm going to finish this project with a bug like this

May 22, 2025 at 10:48 am #17061013

milijanM

See for example this problem here, this text I've boxed in red doesn't appear in the Translate editor. Look at picture 1 and 2.

The text that is framed in red is in the Product Template and as such it is not possible to translate it through elementor and it does not appear in the Translate editor nor can I find it in any way through WPML! Watch the video. hidden link

Product Layout controls the appearance of the first part of the product where the Add to Cart button is, while the second part with tabs and descriptions is fully customizable and can be translated according to current practice using Elementor!

17059053-Picture_2.png
17059053-Picture_1.png
May 24, 2025 at 5:36 pm #17068956

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please manually check if the Woodmart Layout Display Conditions are correctly set on the translated layout?

Further, it seems the minimum requirements on the server are not met:
https://wpml.org/en/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values ​​are:

PHP Memory Limit 2G
WP Memory Limit 40MB

To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress's memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.

Best regards,
Andreas

May 24, 2025 at 9:18 pm #17069159

milijanM

1. Could you please manually check if the Woodmart Layout Display Conditions are correctly set on the translated layout?

ME: And could you explain to me how to do that?

2. Further, it seems the minimum requirements on the server are not met:
https://wpml.org/en/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values ​​are:

PHP Memory Limit 2G
WP Memory Limit 40MB

ME: I already did this part when I started communication with Noman, so I don't understand why you still see the incorrect value???

3. These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.

ME: What does this even have to do with the fact that I can't translate parts of the text that are in the Woodmart Product Layout, I really don't understand this???

That's how Noman initially thought that the problem was in the server settings, so it turned out that the problem is in your plugin!

24.05.2025_23.12.29_REC.png
May 24, 2025 at 9:22 pm #17069177

milijanM

I don't think you've seen it right or we're not looking at the same parameters...

24.05.2025_23.20.41_REC.png
May 24, 2025 at 10:00 pm #17069215

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Thank you for confirming that your site fulfills the minimum requirements to run WPML. We ask for this adjustment because if the memory usage is higher than the memory limit, changes will not be displayed on the website or appear after a long delay.

To revise the layouts display conditions you can go to the Layouts list page and switch the language using the language filter or the admin language switcher in the top admin bar.

Now, that you view the translated layouts, use the Woodmart options for the Layout to revise if the display conditions are set properly.

---

If you need further assistance, I would like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You can find the required fields below the comments section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up your website and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and website credentials will be set to "PUBLIC." DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may need to install a plugin called "All In One WP Migration" to create a copy of the website so I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or a copy of the website from your server for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/account/websites/.

If you are unable to provide such a copy of the website for testing, please let me know on this ticket.

The private reply form looks like this:
hidden link

Click "I still need assistance" the next time you reply.

Video:
hidden link

Please note that we are required to request this information individually on each ticket. We are not permitted to access any credentials that were not specifically submitted on this ticket using the private response form.

May 27, 2025 at 8:49 am #17076509

milijanM

When can I expect someone to reply to my last message?

May 27, 2025 at 10:28 am #17077191

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

You have not yet translated the Woodmart Layouts.

I have set them now to "Translatable" at WPML > Setting > Post Type Translation > Layouts (woodmart_layout).

Please go to "Layouts" and translate them.