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[Closed] i have problem with total desk plugin

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Supporter timezone: America/Lima (GMT-05:00)

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This topic contains 11 replies, has 3 voices.

Last updated by Andreas W. 1 year, 4 months ago.

Assisted by: Andreas W..

Author Posts
March 14, 2024 at 2:39 pm #15410649

Lilia De Gracia

hello i have problem with total desk plugin and total desk author send me this massage:

Hello markodearco,

please ask WPML support again. Maybe you configured somethign wrong, but

1) The language flag is missing on tickets completly.

2) in the comment form in tickets the hidden language code is missing (see attached for posts): wpml_language_code

Have an awesome day!
Daniel
March 14, 2024 at 3:04 pm #15410941

Itamar
WPML Supporter since 02/2016

Languages: English (English )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

We need to replicate this issue on a fresh WordPress installation. Then, we'll be able to escalate it to our compatibility team. For this, I created a test website with a clean WordPress install. You can access it through this link:

hidden link

With this link, you'll be directly logged in.

Please install the TotalDesk plugin (hidden link) and see if the issue is replicable on a clean WordPress installation.

Please configure WPML and WooCommerce (if needed) as set on your site (just the basic configurations needed to replicate the issue are enough).

Please also ensure you install the latest version of the plugin.

When everything is finished, and you can replicate the problem, please let us know and explain the steps to see the problem.

Thanks,
Itamar.
March 14, 2024 at 3:39 pm #15411243

Lilia De Gracia

i cant create page:
Error: Publishing failed. The response is not a valid JSON response.
March 14, 2024 at 3:40 pm #15411246

Lilia De Gracia

ok i create

March 14, 2024 at 3:45 pm #15411268

Lilia De Gracia

hidden link try to add comment here
March 14, 2024 at 4:45 pm #15411564

Lilia De Gracia

Are you testing site now?
March 14, 2024 at 7:13 pm #15412041

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Go to WPML > Settings > Post Type Translation and set "Tickets" to "Translatable
only show translated items".

You are now able to translate tickets.

The comments are showing up by default in both languages.
March 14, 2024 at 11:40 pm #15412515

Lilia De Gracia

ok thanks but its redirect again when i add comment in ES version redirects to EN version problem is same

March 14, 2024 at 11:46 pm #15412517

Lilia De Gracia

i try in my website and problem is same, redirecting after adding comment in ES version.

March 14, 2024 at 11:46 pm #15412518

Lilia De Gracia

but now flugs showing but problem is same
March 14, 2024 at 11:48 pm #15412519

Lilia De Gracia

I want to know where the problem is coming from
March 15, 2024 at 1:38 pm #15414649

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

We do not have any internal reports about the plugin and it appears that there are very few WPML users using it.

We further have not been able to test the plugin:
https://wpml.org/plugin/?wpv_view_count=120064&wpv-plugin-functionality=0&wpv_post_search=TotalDesk&wpv-wpcf-recommendation-flag=&wpv_filter_submit=Search

I would suggest you report this issue to WeLaunch.

I can see in the changelog of their plugin that they implement WPML compatibility code and they should have a look into this issue.

If the author needs our cooperation in making their plugin 100% compatible with WPML, then they can join our Go Global Program:

https://wpml.org/documentation/support/go-global-program/

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