If you're experiencing issues with transferring credits to wpml.org and receive the message 'unable to withdraw credits on wpml.org, please contact technical support', we recommend following these steps.

1. Visit the list of registered sites page at <a href=\'https://wpml.org/account/sites/\'>https://wpml.org/account/sites/</a> 2. Delete the current sitekey for your site. 3. Create a new sitekey for your site. 4. Navigate to the admin area > Plugins > Add New > Commercial tab > Un-register and re-register the site with the new sitekey. After completing step 2, your credits should be returned to your WPML.org account. If this does not resolve the issue, try transferring the credits from your site to WPML.org again. If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at <a href=\'https://wpml.org/known-issues/\'>https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at <a href=\'https://wpml.org/forums/forum/english-support/\'>WPML support forum</a>.

I would have liked to transfer these credits to wpml.org

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic is split from https://wpml.org/forums/topic/10-percent-of-translations-disappear-even-though-the-original-language-has-not-been-modified/

Tagged: ATE

This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 day, 15 hours ago.

Assisted by: Long Nguyen.

Author	Posts
November 4, 2024 at 9:31 am #16359601
romainO-2	Hello, I would have liked to transfer these credits to wpml.org but I get the message "unable to withdraw credits on wpml.org, please contact technical support".
November 4, 2024 at 9:39 am #16359653
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Here is the new ticket. I suggest you follow steps below and see if it helps: 1. Go to the list of registered sites page https://wpml.org/account/sites/ 2. Delete the current sitekey of the site hidden link. 3. Create a new sitekey for the site. 4. Go to admin area > Plugins > Add New > Commercial tab > Un-register and re-register the site with the new sitekey. After step 2, credits should be returned to your WPML.org account. If not, try to transfer credits from your site to WPML.org. Looking forward to your reply. Thanks
November 5, 2024 at 11:29 am #16365985
romainO-2	ok done Thanks

romainO-2 confirmed that the issue was resolved on 2024-11-05 11:29:26.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.