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[Escalated to 2nd Tier] Issue importing glossary csv file: characters are badly encoded

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Last updated by Waqas Bin Hasan 1 week, 3 days ago.

Assisted by: Waqas Bin Hasan.

Author Posts
January 22, 2025 at 8:53 am #16621550

alexandreP-37

Background of the issue:
I am trying to import a glossary CSV file into WPML on my site hidden link. I have referred to the documentation on bulk importing and exporting glossary using CSV files: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/how-to-create-and-manage-glossary-entries/#bulk-importing-and-exporting-glossary-using-csv-files. I also want to refer to a previous support ticket that was closed without confirmation: https://wpml.org/forums/topic/importing-a-glossary-in-csv-file-utf8-encoded-results-in-broken-characters/#post-16619851.

Symptoms:
The characters in the imported glossary CSV file are badly encoded.

Questions:
Why are the characters in my imported glossary CSV file badly encoded?
How can I correctly import a glossary CSV file into WPML without character encoding issues?
January 22, 2025 at 9:53 am #16621911

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Reference to our recent chat, I've escalated the issue to our 2nd tier team for further investigation.

I'll update you as soon as I have more information.

Thank you for your patience and cooperation.

Regards.