Lock admin language to order language

This thread is resolved. Here is a description of the problem and solution.

Problem:
In WooCommerce, when admins process orders with their profile language set to English, it causes the product to switch to the English version, affecting product IDs and language in PDF orders.
Solution:
We recommend updating to the latest versions of WPML, String Translation, and WCML, which include fixes for this issue. Before updating, please ensure to take a full backup of your website and database. It is also advised to perform this update on a staging or development site first to avoid any disruptions to your live website.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Bug, Known issue, WCML

This topic contains 1 replies, has 0 voices.

Last updated by Waqas Bin Hasan 3 weeks, 4 days ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
January 16, 2025 at 7:08 am #16599892
tsvetanT	Background of the issue: In WooCommerce, I have products in both Bulgarian and English. The issue arises when admins process orders with their language set to English in their user profiles. This causes the product to switch to the English version, affecting product IDs and language in PDF orders. Symptoms: When I update or process the order while my profile language is set to English, it sends the English product IDs to Mikro BG Accounting software and applies the English language to the PDF orders. Questions: How can I prevent the order from switching languages based on the admin's profile language? How can I ensure that orders remain in the language they were originally placed in, regardless of the admin's chosen language?
January 16, 2025 at 7:41 am #16599971
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Reference to our recent chat, the issue has already been escalated to our 2nd tier team for further investigation and I've added this one to the existing report as well. I'll update you as soon as there's more to it. Thank you for your patience and cooperation. Regards.
January 31, 2025 at 6:31 am #16653968
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. Our team has published an errata with a temporary workaround, please see https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/ for details. I'll recommend subscribing to the comments of this errata for future updates. The issue has further been escalated to our dev team.
August 27, 2025 at 2:48 pm #17352333
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. We've just released new versions of WPML, String Translation and WCML. Our team suggests to update to the latest versions which include the fix and related updates. And it should fix the said issue. IMPORTANT: Please take full backup of your website and database beforehand. It is highly advised to try this on a staging/dev site first, so your live website isn't compromised.