Our field labels at our advanced search engine keep changing from language

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Tagged: Exception

This topic contains 4 replies, has 2 voices.

Last updated by Bruno Kos 1 year, 1 month ago.

Assisted by: Bruno Kos.

Author	Posts
April 16, 2024 at 12:03 pm #15524884
guntherD-3	Our field labels at our advanced search engine keep changing from language. This issue only occurs in Dutch (main language). We submitted a ticket last week, but closed it as we thought we found the issue. We checked all caches and plugins, but since this week we have the issue again. Please let someone have a look in our backend: we have created an account for chai.kc@onthegosystems.com already and we make back-ups of our website every 24h so, no need to work with a staging website.
April 16, 2024 at 1:19 pm #15525640
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Would you be willing to provide me with WordPress and FTP credentials so I could investigate the issue directly? Also, can you record a video of the issue using tool such as hidden link? You can pause the video for this 10 minute interval so the video ends up within the 5 minute time frame and only record when it happens. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.
April 17, 2024 at 1:05 pm #15532319
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	You can create a custom admin user with admin@example.com email However can you try this? - https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#translate-admin-and-settings-strings - leave these fields in English within WPResidence theme and translate them like this into Dutch and other languages, does it work this way?
April 17, 2024 at 2:31 pm #15533285
guntherD-3	Hi Bruno, I have created a user with password Regarding the English names I don't think it would change anything, because sometimes the labels do appear in English and then switch to other languages as well. Within the string translations, everything already has been translated here, so I cannot do it the other way around?
April 17, 2024 at 2:49 pm #15533494
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Can you install and activate this theme here? hidden link And tell me if you see the same issue? Perhaps this is a problem with compatibility and we can handle it this way. Let me know if the license key is required.

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