Thank you for contacting WPML Support, I will be happy to help you.
In order to expedite handling your support requests, can you please share WPML support debug information from your site?
* To provide the debug information:
- Login to your site and go to WPML -> Support, in there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire text box content and copy it.
- Go back to our support forum, find the debug information box, and paste it.