Can you please update WPML and the other plugins to the latest version, and see if the issue persists?
I see you're using WordPress 5.6 but WPML 4.6.9 is not compatible with it.
You can update from Plugin > Add new > Commercial tab
Thanks for taking this issue to help me. I just updated all wpml plugins and wp version. But at this point, I don't see anywhere to set languages for pop up builder.
I have another issue since I installed wpml in this website:
When click on home url: hidden link
...takes me to another page which is not relevant: hidden link
what can be wrong?
New threads created by Long Nguyen and linked to this one are listed below:
If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info.