Site key not matching

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client accidentally deleted a production site key in WPML and encountered an error when trying to add a new site key, with the system reporting that the key doesn't match.
Solution:
If you're experiencing this issue, we recommend that you unregister your website and then register it again with the new site key. This should resolve the problem. You can find a step-by-step guide on how to unregister your website here.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by jonathanS-28 10 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
June 19, 2024 at 7:33 pm #15757330
jonathanS-28	Background of the issue: I was deleting some old unused site keys in WPML today and accidentally deleted a production site key that I need active. I set up a new site key and when I try to add it to my production site I'm getting this repeated error that the key doesn't match. Symptoms: I'm getting this repeated error that the key doesn't match. Questions: How can I resolve the issue of the site key not matching after setting up a new one? Is there a way to recover or reactivate the deleted production site key? If not, how can I add a site key to my production site so that it actually works? And why is WPML so difficult to use in this any so many other ways?
June 19, 2024 at 7:34 pm #15758359
jonathanS-28	FYI the debug info that WPML produced is wrong re the database version we're using.
June 19, 2024 at 8:53 pm #15758681
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for contacting WPML support. To resolve your issue, you must unregister your website and register it with a new site key. It should work fine. Here is a guide on how to unregister the website: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production.
June 21, 2024 at 12:56 pm #15775347
jonathanS-28	Thank you but what you suggested is what I've already done. I accidentally removed a site and then added it back. I unregistered my site from WPML and am attempting to register it with the new site key. When I copy the site key and try to use it I'm getting an error that the key doesn't match.
June 21, 2024 at 1:09 pm #15775486
jonathanS-28	I tried the whole process again and it worked this time. Thanks for your assistance.