Background of the issue:
I am trying to resolve a 'Too Many Redirects' error occurring on the English version of our website. The issue is inconsistent and has been reported by several customers. We have checked for misconfigurations on the live site and confirmed that WPML settings are identical to those on the staging site, where the issue does not occur. Here are some screenshots from my side: hidden link, hidden link. The issue can be seen on this page: hidden link.
Symptoms:
Users encounter a 'Too Many Redirects' error on the English version of the website.
Questions:
Could you please assist us in identifying if this is related to WPML?
Is there an underlying configuration that may be causing this behavior in the English version of the site?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
At the moment I am not seeing such error on: hidden link
It is very important for us to know how to trigger such issues. What does look unexpected to me is that the URL is including a date and the end, while the event should be available at:
/open-painting-offenes-atelier-freitags-2024/
I do not know any reason why WPML should make it redirect to:
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.
IMPORTANT
Please be sure to back up the site and database before granting us access.
If you cannot see the "wp-admin / FTP" fields, your post and site credentials will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
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Video: hidden link
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