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This topic contains 21 replies, has 3 voices.

Last updated by Marcel 1 year, 8 months ago.

Assisted by: Marcel.

Author Posts
August 31, 2023 at 9:44 am #14318889

sidriD

translation in english is totally lost. instead i see the web site in italian language

thank you so much

September 1, 2023 at 9:12 am #14325367

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
Thanks for contacting WPML Support.

I checked the English Homepage and can see that Most of the contents are showing in Italian. English Translation seems to be replaced by the default contents somehow and for that reason, the translations are not showing properly.

If you're manually translating the pages(Opening the page in a different language and adding contents in the respective language), could you please check and make sure that the pages are translated independently? Kindly check the documentation below to know more about that.

- https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/#:~:text=Translate%20independently

If you're using Classic translation editor, then please check if the English translations are placed properly there. Here are the steps to follow:

- Please open the default page/post in WordPress editor
- Make a small change in the title and save the changes
- After that, click on the Translation update icon on the language meta.
- When the editor opens, make sure that the English translations are added correctly there.
- 100% complete the translation and save them.

Let me know if that helps or if you need further assistance in this matter. I will be happy to help.

Best regards,
Prosenjit

September 1, 2023 at 9:21 am #14325403

sidriD

thank you
i re wrote the english part but now it seems i have problems with other languages....
what is in hte dashboard is not what i see on line. check the jpg

regards

Screenshot from 2023-09-01 11-21-17.png
September 2, 2023 at 6:56 am #14329693

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,

Based on the screenshot, it appears you're attempting to translate English content into Czech. Translations should typically be done from the default language to other desired languages. As your site's default language is Italian, please access the Italian page first, and then try translating it to Czech.

However, I just have checked your site and can see that the contents in each language are showing properly now. Please check this full-page screenshot of the Czech homepage: hidden link

Let me know if there is anything else you need help. I will be happy to assist you.

Best Regards,
Prosenjit

September 4, 2023 at 12:57 pm #14336989

sidriD

well, yes
but i am not trying to do anything
it like it "wants" to update the czech translation....
Translation is ok like it is now... so how to skip it?
thank you

Screenshot from 2023-09-04 14-54-36.png
September 5, 2023 at 4:22 am #14339709

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,

To ensure I address the problem effectively, could you please provide a more detailed description or clarification regarding the issue? A video walkthrough of the matter would be immensely helpful, as it would allow me to see what you're experiencing.

I will check and definitely try my best to solve the issues. Thank you for your patience and cooperation.

Best Regards,
Prosenjit

September 5, 2023 at 9:53 am #14342583

sidriD

hello
what i want is wpml will NOT rewrite the translations in english as per file attached

it seems default language is english but i am not sure about this.
As per default language i mean the language where the web site has been originally designed the web site and the other languages are translations.
is it correct?

Screenshot from 2023-09-05 11-49-38.png
September 6, 2023 at 4:08 am #14348273

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi,

You're correct! But currently, the default language of your site is set to Italian. Thus, the translations should originate from Italian to other languages. Since English content is displayed during the translation, there might be another underlying issue causing this.

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated.

You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.

IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this:
hidden link

Looking forward to your response.

Best Regards,
Prosenjit

September 7, 2023 at 6:16 am #14355971

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for sharing the access information.

The homepage appears to have been initially established in English. However, the site's default language was later switched to Italian. Since the page was created in English, its source language remains English. As a result, you'll need to translate its English content into other languages.

Now, since you're using Classic Translation editor and the translated contents within the editor are being overwritten with the default content, this seems to align with a known issue we've previously identified. Kindly refer to the Errata provided below for more details.

- https://wpml.org/errata/translations-get-erased-when-editing-a-page/

Yesterday, we released an update with the solution for this issue. Please follow the steps mentioned below and I hope it will help.

- Take a full backup of the site.
- Please download the updated WPML(4.6.6) and String Translation(3.2.8) from WPML account(https://wpml.org/account/downloads/)
- Install and activate both on your site.
- After that, open the default homepage(English Homepage) in the WordPress editor and make a small change in the title.
- Save the changes and try to update the Czech translation.
- When the translation editor loads, please update the Czech content. Since the Czech homepage shows the contents properly, you can copy the contents from there and add them to the translation editor.
- Make sure to 100% complete the translation and save the translation.

After that, access the Czech homepage again to ensure all contents are showing properly.

Please let me know if that helps or if you need any further assistance. I will be happy to help.

Best regards,
Prosenjit

September 7, 2023 at 8:23 am #14356929

sidriD

Hello there
i followed all instructions but still no changes

thank you a lot for your help

Screenshot from 2023-09-07 10-10-40.png
September 7, 2023 at 9:33 am #14357743

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi,

May I kindly ask if the issue persists even after updating the Czech translation? You can check this video[ hidden link ] to understand the process.

Make sure to 100% complete the translation and then save the changes.

Please let me know the update. I will be happy to help if you need further assistance in this matter.

Best Regards,
Prosenjit

September 13, 2023 at 1:36 pm #14390615

sidriD

hello. i followed all instructions for czech and russian language.
i have now this new problem:

Warning: Undefined array key 1115732 in /data/web/virtuals/179676/virtual/www/domains/hotelmarconi.it/wp-content/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Shared/tm/class-wpml-tm-page-builders-field-wrapper.php on line 121

thank you

September 14, 2023 at 3:35 pm #14398043

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

my name is Marcel and I will take over your ticket as my colleague Prosenjit is unavailable today. Could you please provide me with a site copy, so I can try to debug this locally? You can find here some steps on how to create the package: https://wpml.org/faq/provide-supporters-copy-site/.

Thank You!

Best Regards
Marcel

September 19, 2023 at 4:43 pm #14422631

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi, there was an issue with the site package, so I downloaded it from the live site. The deployment process works now. I will let you know once I can find a solution for it.

Best Regards
Marcel

September 21, 2023 at 9:34 am #14436591

sidriD

Dear Marcel
i provide you with a link where you can download the wed site

thank you and best regards
hidden link