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Tagged: Exception
This topic contains 21 replies, has 3 voices.
Last updated by Marcel 1 year, 8 months ago.
Assisted by: Marcel.
Author | Posts |
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August 31, 2023 at 9:44 am #14318889 | |
sidriD |
translation in english is totally lost. instead i see the web site in italian language thank you so much |
September 1, 2023 at 9:12 am #14325367 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi There, I checked the English Homepage and can see that Most of the contents are showing in Italian. English Translation seems to be replaced by the default contents somehow and for that reason, the translations are not showing properly. If you're manually translating the pages(Opening the page in a different language and adding contents in the respective language), could you please check and make sure that the pages are translated independently? Kindly check the documentation below to know more about that. If you're using Classic translation editor, then please check if the English translations are placed properly there. Here are the steps to follow: - Please open the default page/post in WordPress editor Let me know if that helps or if you need further assistance in this matter. I will be happy to help. Best regards, |
September 1, 2023 at 9:21 am #14325403 | |
sidriD |
thank you regards |
September 2, 2023 at 6:56 am #14329693 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello There, Based on the screenshot, it appears you're attempting to translate English content into Czech. Translations should typically be done from the default language to other desired languages. As your site's default language is Italian, please access the Italian page first, and then try translating it to Czech. However, I just have checked your site and can see that the contents in each language are showing properly now. Please check this full-page screenshot of the Czech homepage: hidden link Let me know if there is anything else you need help. I will be happy to assist you. Best Regards, |
September 4, 2023 at 12:57 pm #14336989 | |
sidriD |
well, yes |
September 5, 2023 at 4:22 am #14339709 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi There, To ensure I address the problem effectively, could you please provide a more detailed description or clarification regarding the issue? A video walkthrough of the matter would be immensely helpful, as it would allow me to see what you're experiencing. I will check and definitely try my best to solve the issues. Thank you for your patience and cooperation. Best Regards, |
September 5, 2023 at 9:53 am #14342583 | |
sidriD |
hello it seems default language is english but i am not sure about this. |
September 6, 2023 at 4:08 am #14348273 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi, You're correct! But currently, the default language of your site is set to Italian. Thus, the translations should originate from Italian to other languages. Since English content is displayed during the translation, there might be another underlying issue causing this. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Looking forward to your response. Best Regards, |
September 7, 2023 at 6:16 am #14355971 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello There, The homepage appears to have been initially established in English. However, the site's default language was later switched to Italian. Since the page was created in English, its source language remains English. As a result, you'll need to translate its English content into other languages. Now, since you're using Classic Translation editor and the translated contents within the editor are being overwritten with the default content, this seems to align with a known issue we've previously identified. Kindly refer to the Errata provided below for more details. - https://wpml.org/errata/translations-get-erased-when-editing-a-page/ Yesterday, we released an update with the solution for this issue. Please follow the steps mentioned below and I hope it will help. - Take a full backup of the site. After that, access the Czech homepage again to ensure all contents are showing properly. Please let me know if that helps or if you need any further assistance. I will be happy to help. Best regards, |
September 7, 2023 at 8:23 am #14356929 | |
sidriD |
Hello there thank you a lot for your help |
September 7, 2023 at 9:33 am #14357743 | |
Prosenjit Barman WPML Supporter since 03/2023
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi, May I kindly ask if the issue persists even after updating the Czech translation? You can check this video[ hidden link ] to understand the process. Make sure to 100% complete the translation and then save the changes. Please let me know the update. I will be happy to help if you need further assistance in this matter. Best Regards, |
September 13, 2023 at 1:36 pm #14390615 | |
sidriD |
hello. i followed all instructions for czech and russian language. Warning: Undefined array key 1115732 in /data/web/virtuals/179676/virtual/www/domains/hotelmarconi.it/wp-content/plugins/sitepress-multilingual-cms/addons/wpml-page-builders/classes/Shared/tm/class-wpml-tm-page-builders-field-wrapper.php on line 121 thank you |
September 14, 2023 at 3:35 pm #14398043 | |
Marcel Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, my name is Marcel and I will take over your ticket as my colleague Prosenjit is unavailable today. Could you please provide me with a site copy, so I can try to debug this locally? You can find here some steps on how to create the package: https://wpml.org/faq/provide-supporters-copy-site/. Thank You! Best Regards |
September 19, 2023 at 4:43 pm #14422631 | |
Marcel Supporter
Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, there was an issue with the site package, so I downloaded it from the live site. The deployment process works now. I will let you know once I can find a solution for it. Best Regards |
September 21, 2023 at 9:34 am #14436591 | |
sidriD |
Dear Marcel thank you and best regards |