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[Closed] Translation Tools tab is not showing

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This topic contains 3 replies, has 1 voice.

Last updated by Waqas Bin Hasan 3 weeks ago.

Assisted by: Waqas Bin Hasan.

Author Posts
March 27, 2025 at 1:35 pm #16868750

Joshua

Background of the issue:
I am trying to follow recommendations to correct an error in WPML after restoring a backup. I need to know what changes were made by Waqas Bin Hasan during our chat session. I am unable to repeat the steps due to missing information.

Symptoms:
I cannot restore or write to the chat after Waqas Bin Hasan closed it. I am unable to follow the recommendations due to missing information.

Questions:
What changes were made by Waqas Bin Hasan during our chat session?
Why couldn't I restore or write to the chat after it was closed?
March 28, 2025 at 8:00 am #16871344

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for contacting us.

While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.

You should get chat transcript to your email, as I can see issue was with the translation engines not showing correctly. This is what my colleague did:

Somehow the DB entry for Translation Engines was corrupted. That there were no translation engines shown in WPML -> Settings.

So I did the following:
- Go to WPML -> Translation Management -> Translation Tools -> Translation Engines.
- Enabled/disabled these.
- This made engines available in WPML Settings.
- As well as the language mapping.

Let us know if this helps.

Regards,
Drazen
April 2, 2025 at 10:35 am #16886475

Joshua

The instructions are clear, it is not clear how the employee did it if there was no -> Translation tools hidden link
April 3, 2025 at 6:28 am #16889956

Waqas Bin Hasan
WPML Supporter since 05/2014

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Reference to our previous chat and as my colleague mentioned about the work done, that was all which I did.

However, I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated.

Your next answer will be private, to share this information safely.

Also provide detailed steps to reproduce the issue and links to pages in the admin and on the frontend.

IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

P.S.: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

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