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[Resolved] Woo e-mails in mixed language

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where WooCommerce emails occasionally display mixed language strings, with some parts in Estonian and others in English, despite attempting to translate these strings using String Translation, we understand your frustration.
Solution:
We have addressed this issue in the WPML 4.8 release. We recommend updating to this latest version to ensure that all WooCommerce emails are consistently in Estonian. If after updating, you still encounter mixed languages in your emails, it might be due to settings that need adjustment or additional translations that are missing.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

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This topic contains 4 replies, has 1 voice.

Last updated by Marcel 3 weeks, 4 days ago.

Assisted by: Marcel.

Author Posts
February 28, 2025 at 1:46 am #16758667

georgL-14

Background of the issue:
I am trying to ensure that WooCommerce emails are entirely in Estonian. I noticed that the order details block appears in Estonian for the New order email, but in the Processing order email, it contains mixed strings in Estonian and English. I attempted to translate these strings using String Translation, but it didn't resolve the issue. I can provide access to a dev site for further investigation: hidden link.

Symptoms:
WooCommerce emails occasionally contain mixed language strings, with some parts in Estonian and others in English.

Questions:
Why are WooCommerce emails displaying mixed languages?
How can I ensure all WooCommerce emails are in Estonian?
February 28, 2025 at 8:38 pm #16762755

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

One of my teammates will handle your ticket, but in the meantime, I’d like to offer some initial debugging steps.

Could you please check the link below to see if you're experiencing the same issue? There is a temporary workaround available.

https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/

First, please update your WPML plugin and add-ons to the latest version, 4.7.1, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.

Please remember to backup your database before you proceed.

March 3, 2025 at 8:12 am #16767204

georgL-14

Hi,

I have done all the updates but I haven't tested your given temporary solution as of yet. Can you tell me, why hasn't this been already implemented to an official update? I can ofcourse try this but I think it's perhaps not the best idea to edit core files as any update would overwrite them. Are you going to implement this in the next version anyway?
March 3, 2025 at 12:32 pm #16769064

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

This is planned for integration, but I can't provide an exact timeline yet. Before we can implement it, some modifications are needed in other components to ensure compatibility with our CC pipeline. At the moment, integrating it would cause automated tests to fail.

We'll update you here once this becomes available in a future release.

Best regards,
Marcel
August 26, 2025 at 1:43 pm #17348600

Marcel
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

this was fixed with today's WPML 4.8 release.

Best Regards,
Marcel