Wrong language in translated WPForms email confirmations

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Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: Compatibility

This topic contains 0 replies, has 0 voices.

Last updated by Andrey 3 days, 11 hours ago.

Assisted by: Andrey.

Author	Posts
March 17, 2025 at 2:52 pm
andreasH-126	Background of the issue: I am trying to translate a Swedish WPForms form from Swedish to English. I use WPForms Multilingual and have deactivated all other plugins and custom code. The issue can be seen at: hidden link English translation: hidden link The form is named Screen recording: hidden link Symptoms: The Swedish form sends the English confirmation email instead of Swedish. This issue has been consistent across all sites using WPML and WPForms together for the last 6 months. Questions: Why is the Swedish form sending an English confirmation email? How can I ensure the confirmation email is sent in the correct language?
March 17, 2025 at 3:03 pm
March 17, 2025 at 3:06 pm #16825969
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Welcome to WPML support. I turned the chat into a ticket a you were not able to answer back there. To check the issue I will nee dyou to do 2 steps: 1) Update WPML to version 4.7.1 and other plugins too. I checked your website and for some reason it does not show the new version. Maybe there is a connection issue for the website with our servers. - IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website. - Make sure you are signed in wpml.org. - Go to https://wpml.org/account/downloads/ - Click the "Download WPML manually" link to show the rest of the plugins on the page. - Download the latest version of the WPML and its add-ons. - Install them manually on your website. - Test to see if the email language is correct this time. 2) Check the user language in the backend. - To to WP Dashboard > Users > profile - Change the language to English for the dashboard. - test to see if the form emils now is sent all in English? Thanks
March 17, 2025 at 5:52 pm #16826798
andreasH-126	Hi, I updated the WPML plugins manually to the latest versions but I still get the English translation of the confirmation email when submitting the Swedish form. I already have English as my profile language. But I'm sending the form logged out of WordPress, just to make sure that my personal WP profile settings doesn't affect the output.
March 18, 2025 at 10:31 am #16829298
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi, Thank you. I went to the form in question. Changed Förnamn field to Förnamn 1 To make sure I made a small change on the original language. Then I went to WPML > Translation Management and selected the form and sent it for translation. I took the translation in WPML > Translations menu and made sure it is 100% complete. After that, the emails are sent correctly in correct language. By the way, I deactivated other plugins for testing and I installed a mail logging plugin to check the details. Thanks
March 19, 2025 at 9:14 am #16834008
andreasH-126	Hi, I just submitted the Swedish form and I got both confirmation emails in English. See screenshot.
March 21, 2025 at 4:52 pm #16845820
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Hello, Christopher is away, so I will be assisting you further. Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best. You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/ If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab. Please remember to backup your database before you proceed. Let me know if the issue persists after an update has been done.