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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where a URL in the footer does not translate correctly on the Danish and German versions of their site, despite being saved in WPML's string translations. The issue is that the URL appears with an extra 'www' which leads to missing links.
Solution:
We recommend checking and adjusting the URL directly in the menus for each language. Here are the steps to follow:
- Go to Appearance > Menu
- Click the Pencil icon beside the Language name.
- Open the menu item and adjust the link by removing the 'www' part.

This solution might not be relevant if the details of the issue have changed, or if it's outdated. If this doesn't resolve the issue, or if the problem described doesn't exactly match your situation, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.

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This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 5 months ago.

Assisted by: Prosenjit Barman.

Author Posts
September 11, 2024 at 12:33 pm #16166497

anita-kragelundT

Background of the issue:
I am trying to get string translation to translate an URL in my footer. WPML said that the translation was saved.

Symptoms:
The webpages don't show the translation (yes, I have cleared browser data).

Questions:
Why doesn't the URL string in my footer translate despite being saved in WPML?

September 11, 2024 at 1:03 pm #16166562

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
I hope you're doing well.

Since you were disconnected from the chat, I went ahead and converted the conversation into a ticket. We can continue the discussion in this ticket.

Please try the solution to remove the 'www' part from the German and Danish menus and let me know the update in response. I will be happy to help if you need further assistance in this matter.

Best regards,
Prosenjit