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Supporter timezone: America/Lima (GMT-05:00)
This topic contains 7 replies, has 2 voices.
Last updated by Andreas W. 12 hours, 9 minutes ago.
Assisted by: Andreas W..
Author | Posts |
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November 13, 2024 at 12:52 pm #16397672 | |
davidH-81 |
Background of the issue: Symptoms: Questions: |
November 13, 2024 at 7:37 pm #16399366 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Hi there, Please go to WPML->Support->ATE Error logs and share with me the top 5 errors logged on that page. Also, please review your Home and Site URLs in the database table wp_options, and verify that they are the same URL for both entries. When I review the URL we have in our system registered for the automatic translation system I see hidden link but under HomeURL i see hidden link |
November 19, 2024 at 12:23 pm #16419448 | |
davidH-81 |
Hello, This are the errors on ATE: 2024/11/19 12:19:19 PM XLIFF Server Communication The uploaded xliff file doesn't belong to this system. 1768 53731003 {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/034\/923\/806\/original\/translated_52903220_ADONIS_15.020230116-13014-fxxc35.xliff20230116-14593-1kypii1.xliff?Expires=1732623557&Signature=vUidIYMu7AZoDOJNn44YB7pCkymSFZYgPMaMnGMc27DGgmD0Tce7kmAjox0UV8cPQ1kQjQZ7XvD7iTut0aWdlCcA0YIhenBixAximOStnkGHQuJZm1uOeYn5Fhu~e9xFLHzC~kc9sJgA0SkvAS6h0uRJqWdLfsBD1lN0GWIzAaj5rZmX9wNhOL5SGuLziB3oflPPyufdiAij-ig8TwcedG06IVPvy7E5HBpB4p2Ie1zefJiKIjhxhdShZaUQMq99Omjy9UGCcVQK~bAMfzR1k44bRLG-vM8MbJ~AlaI1bsXf7HLMSmbUj6~D4UdU5PMA6HfJKzvHCl2CsDAJsRxIyA__&Key-Pair-Id=K1C11UVRQNXLRQ"} 2024/11/19 11:28:55 AM XLIFF Server Communication The uploaded xliff file doesn't belong to this system. 1768 53731003 {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/034\/923\/806\/original\/translated_52903220_ADONIS_15.020230116-13014-fxxc35.xliff20230116-14593-1kypii1.xliff?Expires=1732620533&Signature=YgTfHW00QqyU~Pe52ofsnZ2Jn99MJAxXYj497z90HLTgE~UGATCx2XkHQehCfgmRMzpCHpzWnuaSGXV49R3bnIL9uBM86mion1G0-XuEN5JkFzkXeWjYW2vrQtQof9nKIzRwlD0zvh3U~QPKpUUpFTwQgAmiJkl6v6bUOJbulaLWmwfrK0B2vO3MfVre~FSKEZMK3jGmEceZFIkSb8h9BhxLr-02wIGIThqBU4haC5zwOxoDg62O7MV~cRQ0YsNQn7-TPGSGiB0uFdUIXI0VHj8rY-98WyfYl1idu2MAtcdQNw0o3LpAJ~Pzwf0-LD90WEudojohdvxML3W3j-8VSA__&Key-Pair-Id=K1C11UVRQNXLRQ"} 2024/11/19 11:28:47 AM XLIFF Server Communication The uploaded xliff file doesn't belong to this system. 1768 53731003 {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/034\/923\/806\/original\/translated_52903220_ADONIS_15.020230116-13014-fxxc35.xliff20230116-14593-1kypii1.xliff?Expires=1732620526&Signature=NdI2S9nmtMkpOg-lOCF-nrun-7byNeg-o1jg~Qxrb7MsUXUM4F48XD5qAHv7eOW6eTYVKef~TVBY2b0hzptFBIBbzzWBYbv8tJHUT1TTqM65Ph5P3pAos2NEtu~N0-n4R7avFwat99dgZMH6UNXsmEVAw-GGFti1V3LtN-TPW00CHkzlIJPhurQPe1SL-kZ1L6EyloVvbDb9PLANh4p00ZJEDUJxiwF5o6AP62UbdpR1RuBYpJutmVkW8P4t1s3NWR5T-ANo6OdUBNP6-gTF4WPb90ADkmVTpQhBagmTFbqddd5VxyoUVMSaGctYrYAOEZKmTWPoBm3UjJ2x301pww__&Key-Pair-Id=K1C11UVRQNXLRQ"} 2024/11/19 11:04:46 AM XLIFF Server Communication The uploaded xliff file doesn't belong to this system. 1768 53731003 {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/034\/923\/806\/original\/translated_52903220_ADONIS_15.020230116-13014-fxxc35.xliff20230116-14593-1kypii1.xliff?Expires=1732619084&Signature=y9djjdeNJDN4LpFNptIZP~gGDTPrVM-OktPXyYgy4P2G~UU7RX9a7Ns7K1arzapvtYVvyaBFUAlRtlWlqgKoaRqKN500jHQIOqL9yndmi6xaP3er2MKPhDy5~xT9EUAdLcoDxqbvrivoILvhwS8UuttZghTVsYzfMRctKREbqBDRVKJnIl4cHbdF1MjClR9Z5LdQNTjp2pM07hxagMs-Ge4kC6UmK0HlKb5njBQjYgCeRu3FHmL344E~oftVKcvPtAMCTerFxsFZCLWqMDlIf8MNE~E1RQ2l~8X~Ug1MQf4DWozSxwVRk6X0iTmJhVC-FuDLItRh2SVUVeXEK~9Avw__&Key-Pair-Id=K1C11UVRQNXLRQ"} 2024/11/19 11:03:21 AM XLIFF Server Communication The uploaded xliff file doesn't belong to this system. 1768 53731003 {"downloadUrl":"https:\/\/ate-production.s3proxy.wpml.org\/translated_xliffs\/xliffs\/034\/923\/806\/original\/translated_52903220_ADONIS_15.020230116-13014-fxxc35.xliff20230116-14593-1kypii1.xliff?Expires=1732618999&Signature=tg8BK3wqcimVOKHyjKmK3NHRdK6RdlU-lP8UOwUHDrGj-2dhq~mR-8mzwId5rAAufCkzqIomAFWqun1kxYY792XDeIgnRowVLGeDGh3sDmFn6yuMexEsgkeYtSYxAovBYRqJZ2M-tbzhg8EovYhnW57NEN~l0EzyxJr28hkiDeGcouF39mQFOPDtC8ZzTmewzm04-IMGisUKxtbnWRHLTEGN5S64ersKaOQenj41jS~lJvL3IbVqrmXSzsd5K8Al-UVgCOtgnwzu8tcg8TcFj2ckgiqRJfzSAZhWKaUa5LoZSUUEuscceMD6JDZPAEz7dYUNJB6e4Z6zg8HYxqqAww__&Key-Pair-Id=K1C11UVRQNXLRQ"} For the URL, we have set hidden link as the home URL because we want the website to open in English. Is this the source of the issue? Can we make this URL also the same one on automatic translation feature as well? Thank you. |
November 19, 2024 at 2:43 pm #16420279 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Thank you for sharing! Yes, changing the URL could cause issues as the system does not recognize it when pulling the data. See the Error: XLIFF Server Communication The uploaded xliff file doesn't belong to this system. The current setup is not recommended overall as it can cause other issues, mostly unexpected behavior and redirects at times or timeouts. If you wish for EN to be the default language the suggested configuration is to do the following: - Change the WPML default language to English I also recommend reviewing my colleague's replies regarding best practices when it comes to changing the WPML default language here: NOTE: Always have a recent and working backup before making any changes recommended by our team or a 3rd party |
November 20, 2024 at 4:41 pm #16425776 | |
davidH-81 |
The WPML default language is English and has been English from the beginning. Also the Use directory for default language checkbox was checked as well. Are there any additional options I have to check? And also doesn't the URL by default get /en at the end when the websites default language is English? I don't see other options I could tweak to fix the automatic translation feature on the plugin. Can you please let me know if there should be changes on our side or yours to have this feature active? Thank you. |
November 21, 2024 at 1:01 am #16426965 | |
Bobby Supporter
Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00) |
Thank you for updating me! I would like to request temporary access (wp-admin and FTP) to your site to test the issue. **Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken ** I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/ NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin. Thank you, |
November 28, 2024 at 11:00 am #16454456 | |
davidH-81 |
Unfortunately we can't give access to the website yet, we are still working on a solution for this. Would it be possible to make a call and I can share my screen so that we can work together on anything you might need? If not then I will get in touch again once we fix the access issue. Thank you. |
November 28, 2024 at 11:53 am #16454809 | |
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00) |
The automatic translations run on an external server which is linked with your site. There may occur issues, if the site is not registered correctly, which can happen if the server or the site URL changes. For example, this error: "uploaded xliff file doesn't belong to this system" This usually only can happen, if the XLIFF was generated on a different WordPress Site, different server or different site URL. The reason could be that the home URL was set to hidden link. You do not really need to set this URL - WPML will handle the redirect automatically, but you should take care of hidden link by creating a root page or a template redirect. Guide: We can sadly not offer video calls, and it is very difficult us to debug such an issue without having access to the site, but it would be helpful if you could provide some screenshots form the following screen: WPML > Support > Installer Support after clicking "Check now". |