Background of the issue:
I am using Avada and have a French menu which is separate from the English one on my site hidden link. The main menu (top menu) is no longer showing, except for the last tab, although the submenus are visible. I need help to have this main top menu show again. I have attached a screengrab of the menu that should be showing.
Symptoms:
The main French menu is not displaying, except for the last tab, while submenus are visible.
Questions:
Why is the main French menu not showing except for the last tab?
How can I make the main top menu visible again?
Based on the screenshot you shared, I'm not so sure what's going on there. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Hi Kor, I am now on a break from work until next Tuesday, can I reply then? Can you keep this ticket running.
In the meantime, FYI the site is backed up daily (hosted with Siteground on a GoGeek account). However, what would be easier if possible.... Is there any way you can work on a staging site? I can create one for you, but I'm not sure how this might work for WPML.
That would be best as it will not take the site real site down for any period and you can spend some time looking into the issue. If you can let me know I will do that for you next Tuesday.
Thanks for your reply. Yes, we can continue next week. Also, it would be better if we could work on the staging site directly to prevent any downtimes on your production site.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Hi Kor,
Let me know when you are available and I will set up the staging site for you and pass on the credentials.
I'm not sure what else I may need to do to have WPML function properly on a staging site - maybe it will just work. I know with some plugins there are issues on staging sites.
Hi Kor, it seems I am now having issues with setting up a staging site which is essential. I am trying to resolve where the issue is and will get back to you once that is resolved.
Hi Kor,
It seems the issue is your new SEO plugin. I have deactivated this on the live site and re-created a new staging site. (I'm not yet sure how to finalise this anyway as there seems a number of steps to sort it out). You'll see some of that on the staging site.
