Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
Interesting. may i know where did you try it? and can you try to access with my user on that domain and check if you have the same issue? because I had tested this so many times and never got a problem with it.
if you write a letter, do they start appearing by any chance?
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
hm, this is very weird because look at what i see: hidden link
It's working normally here. can you try using another user, a new one created as an admin that you can use to see if it works when adding translators with that user. and if it still doesn't work there, then could you tell me your Operating system? this is a long shot but I tested it on a Windows 11 Machine.
Can you also see if you have errors on your JS console (f12 or right click > Inspect in case you haven't done this in the past, which I suspect you have already).
Sorry so you are right it is working. But it is not if you click on "Add a Translation Manager" sorry I was trying to do too many things and just clicked the one on the right not the left "Add a translator" for some reason, maybe muscle memory, who know it doesnt matter.
So I can add the translator that is great but appears the add a manager doesnt work but we dont need this at this time.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
All admin are translation managers automatically, even though they do not appear as such (As with the translators) so you will not see them, thus it will "seem" as if it's not working in this case.
I see that the system tries to look for a user but it doesn't find anyone, even if it's an editor. Let me consult with our devs and also test on a clean site to try to understand what's happening.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
As I thought, if you don't have enough permissions, you won't see the people appearing in the dropdown menu. you can see how it works here: hidden link
However, I tested on your site if I could add an editor and couldn't, so I wonder if by any chance the editor role was modified of its native/default permissions?
It doesnt matter too much for us as I only needed to add a translator.
But to confirm user roles are standard, I only modified 1 user role for 1st time the other day and that was Yoast SEO Manager I added Woocommerce product and taxonomy permissions only.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
I see, in which of the 2 domains could I work to try to find out why is this happening? (one that won't disappear soon or where it's safe to have our devs take a look)
I'd like to have the problem's root found and fixed because I have no Idea if that could affect anything else on your site or if that is actually a symptom of something else (doubt it, but it's better to be sure!)
If you using testing. for now. That is left for you pretty much I am doing some work on dev2 currently but this shouldnt affect you. But I may need to do some plugin disabling etc. to look into a issue with product search and optmisation.
If you can let me know when you have finished with it so I can remove it then.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Rome (GMT+02:00)
In testing, things work now: hidden link
I updated the plugin to 4.7.3 but the thing is that i had previously tested with 4.7.2 in the sandbox and it still worked.
I suspect that by disabling and enabling everything, something was deleted (cache, transients?) and that helped make it work. You can give it a try since you were disabling plugins as well. either that or the WPML update should make things work again in this regard.
So I watched your video and I tested on the live site and I will try and explain.
So yes it seems to work intermittently with some users if 4 or more characters are typed. However here is the weird part, if you go to add a translator and type a 1 or more letters you get a list. Sometimes even just click on the field brings up a list sometimes it doesnt. Then cancel and go back to the translation manager and you can then intermittently get the list of all users. This is on the main live site with everything as normal.
I have then tested on testing and saw similar intermittent behaviour especially on the add translator. It looks like there should be a drop down with a list but this only works when a value has been entered and then removed. This is similar on the add manager option. But the add translator only requires 1 or more characters to intiate a search but add manager requires 4 or more characaters. Also the add manager search does not seem to like @ symbol as the person I was testing with previously has only 3 letter name and then @ in his username and entering that as 4 character did not show.
So it is like the 2 lists are linked together and doing an action on 1 form seems to affect the other so maybe there is a mistake in the JS I havent looked that closesly to be honest.
Languages: English (English )Spanish (Español )Italian (Italiano )
Timezone: Europe/Madrid (GMT+02:00)
Hi there! 😊
This is Paola, and I’ll be taking over the ticket while Alejandro is on holiday.
Could you please record a short video showing the issue?
That would be really helpful for me to better understand and try to reproduce the problem on my side.
