Skip Navigation

Home › Support › English Support › [Waiting for user feedback] Can't add an elementor widget to the translation process.

[Waiting for user feedback] Can't add an elementor widget to the translation process.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Elementor users - please update WPML to the latest version to maintain compatibility. More details here - https://wpml.org/changelog/2024/12/wpml-4-6-15-critical-update-for-elementor-sites/
Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 10:00 – 17:00 -
- 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 18:00 – 19:00 -

Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 0 replies, has 0 voices.

Last updated by Shekhar Bhandari 1 week ago.

Assisted by: Shekhar Bhandari.

Author Posts
December 9, 2024 at 1:15 am #16490690

danielP-62

Background of the issue:
I am trying to translate a custom Elementor widget from the theme on my site hidden link. I use the old method that you taught me, but I don't know why it's not working.

Symptoms:
Every time I translate the custom Elementor widget in the Elementor editor, it deletes and reverts to Spanish. The tabs on the page hidden link can't be translated in the advanced editor.

Questions:
Why does the custom Elementor widget delete and revert to Spanish when I try to translate it?
How can I translate the tabs on the page using the advanced editor?
December 9, 2024 at 4:26 am #16490881

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

You will need to register the widget for translations, you mentioned you are using the old method, can you share me the method you are using so I can verify it.

Further, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
December 9, 2024 at 6:04 pm #16494656

danielP-62

Thank you!!

December 10, 2024 at 4:38 am #16495790

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I followed the below steps and the items are available for translations, can you please check and confirm:

- Opened the editor: hidden link

- Made a small change

- Edited the translations, the texts are available for translations.

Can you check this and see if it helps.

Look forward to your reply.

Thanks
December 10, 2024 at 5:42 am #16495859

danielP-62

Hello!! thank you will check and let you know

December 10, 2024 at 10:00 am #16496951

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Sure
December 12, 2024 at 4:43 am #16505979

danielP-62

Hello Shekhar!!

thank you very much for your help! everything in the content seems to be translated, but why the buttons and headers doesnt appear in the translation doc.

i attach a photo to check. 🙁

Thank you again for your great support.

ajustes.png
December 12, 2024 at 5:03 am #16505997

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

I have added configuration for the mentioned widget in WPML->Settings->Custom XML configuration and they are available for translations, please check and confirm.

<widget name="hub_fancy_heading">
      <fields>
        <field>content</field>
      </fields>
      <fields-in-item items_of="advanced_text_content">
        <field>text</field>
      </fields-in-item>
    </widget>
    <widget name="ld_icon_box">
      <fields>
        <field>title</field>
        <field>content</field>
      </fields>
    </widget>

Look forward to your reply.

Thanks
December 16, 2024 at 3:38 am #16515548

danielP-62

Thank you very much, Shekhar!!

It works but, I'm having this issue... all the links are sent to the Spanish website, how can I update the links?
December 16, 2024 at 4:19 am #16515659

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Which links are you talking about? Quote today button sends properly to English.

Look forward to your reply.

Thanks
December 24, 2024 at 4:16 am #16542307

danielP-62

Hello Shekar how are you!! Our site is now live, but we have still some issues, suddenly now the carrousel from the home it can't be translated. And all the links on the website that should go to /en domain are not sending to the correct link.

hidden link

And finally, can you please teach me or show me how or what we should disable to make the website a bit faster, its kinda slow, even tho i install speedycache pro and reduce 100mb of image sizes.

Thank you!
December 24, 2024 at 5:33 am #16542348

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Can you provide me a link where I can see the issue, further, please provide the login details for the site too.

I have enabled the private reply.

For the performance issue, I suggest you to open a new chat as we handle only one issue per ticket.

Thanks
December 30, 2024 at 4:48 am #16552112

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Go to hidden link Line no.2239 and replace the following with

											echo \Elementor\Plugin::instance()->frontend->get_builder_content( $item['templates'], true );

with

//added via wpml support
											$translated_templates_id = apply_filters('wpml_object_id', $item['templates']);
											echo \Elementor\Plugin::instance()->frontend->get_builder_content( $translated_templates_id, true );

This should fix the issue, I would also suggest you to contact the plugin author and ask about this as this will be removed on plugin updates.

Let me know if this helps.

Thanks